Cisco Collaboration Engineer

General Dynamics
United States
Workplace: OnsiteFull timeFunction: Laboratory & Clinical OperationsExperience: 5+ yearsSkills: ["Troubleshooting","Systems integration","Technical documentation","Analytical thinking","Communication"]

Design, implement, administer, sustain, troubleshoot, and modernize enterprise Cisco voice, video, and unified communications services. Provide Tier 2/Tier 3 support for Cisco Unified Communications Manager, gateways, Session Border Controllers, Expressway, Jabber/Webex/MeetingPlace, and Windows Server platforms, while also supporting next-generation firewalls and V2CDS/XD Vision gateways. Perform upgrades, patching, certificate maintenance, root-cause analysis, and documentation for mission-critical collaboration environments.

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FursaFursa
General Dynamics
General Dynamics
18 minutes ago

Cisco Collaboration Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 minutes agoStatus: Live

Job Summary

Design, implement, administer, sustain, troubleshoot, and modernize enterprise Cisco voice, video, and unified communications services. Provide Tier 2/Tier 3 support for Cisco Unified Communications Manager, gateways, Session Border Controllers, Expressway, Jabber/Webex/MeetingPlace, and Windows Server platforms, while also supporting next-generation firewalls and V2CDS/XD Vision gateways. Perform upgrades, patching, certificate maintenance, root-cause analysis, and documentation for mission-critical collaboration environments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Mid level

Key Responsibilities

  • •Design, configure, administer, maintain, troubleshoot, and modernize Cisco unified communications and collaboration environments.
  • •Provide Tier 2/Tier 3 technical support for CUCM clusters and endpoints, SIP trunking, dial plans/route patterns, media resources, and voice/video protocol issues.
  • •Configure, maintain, and troubleshoot Session Border Controllers, SIP services, and Cisco Expressway-C/Expressway-E for secure remote collaboration.
  • •Support next-generation firewall policies and troubleshoot security-boundary issues affecting voice/video and collaboration services.
  • •Perform software upgrades, patching, certificate maintenance, configuration changes, root-cause analysis, and maintain system documentation and troubleshooting guides.

Key Requirements

  • •Cisco CCNP certification (preferably collaboration-focused).
  • •5+ years hands-on experience supporting enterprise Cisco voice, video, unified communications, and collaboration technologies.
  • •5+ years experience supporting Microsoft Windows Server (or Windows-based infrastructure) for enterprise applications.
  • •Strong experience with Cisco Unified Communications Manager and Cisco Expressway-C/Expressway-E and Cisco Jabber.
  • •Deep knowledge of SIP, RTP/SRTP, TCP/IP, TLS, DNS, NAT, QoS, and certificate-based communications, plus experience with SBCs/SIP trunking and voice/video gateways.
Experience:5+ years
Skills:TroubleshootingSystems integrationTechnical documentationAnalytical thinkingCommunication
Certifications:Cisco CCNP
Tech Stack:CiscoCisco CCNPCisco Unified Communications ManagerCUCMCall ManagerSession Border ControllersSBCSIPRTPSRTPSCCPH.323Cisco ExpresswayCisco Expressway-CCisco Expressway-ECisco JabberCisco WebexMeetingPlaceWindows ServerNext-generation firewalls

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn