Customer Success Manager (Toronto)

ReCharge
Toronto
Workplace: HybridFull timeCAD 94,000 - 118,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Accountability","Cross-functional collaboration","Data-driven decision-making","Technical communication","Growth mindset"]

Own a book of 50–70 growth-stage merchants and drive retention, adoption, and long-term success for Recharge’s eCommerce subscription platform. Use customer health signals and data tools to prioritize risk, identify growth opportunities, and run regular business reviews. Partner with Sales, Product, Technical Support, and Implementations to support renewals, expansions, and resolution of support or product issues.

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FursaFursa
ReCharge
ReCharge
1 day ago

Customer Success Manager (Toronto)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own a book of 50–70 growth-stage merchants and drive retention, adoption, and long-term success for Recharge’s eCommerce subscription platform. Use customer health signals and data tools to prioritize risk, identify growth opportunities, and run regular business reviews. Partner with Sales, Product, Technical Support, and Implementations to support renewals, expansions, and resolution of support or product issues.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and manage a book of 50–70 growth-stage merchants, driving retention through proactive risk management and advocacy.
  • •Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide feature adoption.
  • •Lead regular business reviews and success planning conversations aligned to measurable outcomes.
  • •Partner with Sales to support renewals, expansions, and upsell motions through account planning and execution.
  • •Use data and customer health signals to prioritize work, identify risk, uncover growth opportunities, and drive efficient resolution of support or product-related issues.

Pay and Benefits

Salary: CAD 94,000 - 118,000 annually
Perks:Health InsuranceDentalVisionRetirementFlexible TimePaid ParentalRemote LifeMerchant Stipend

Key Requirements

  • •Work at least 3 days/week in the Toronto office.
  • •Experience managing a book of business for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred).
  • •Technical aptitude to learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers.
  • •Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred).
  • •Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions.
Experience:SaaSECommerceShopify
Skills:AccountabilityCross-functional collaborationData-driven decision-makingTechnical communicationGrowth mindset
Tech Stack:SalesforceLookerShopifyAPIsIntegrations

Company Brief

ReCharge
Provides subscription billing and management solutions for online merchants, enabling recurring payments, customer retention, and subscription commerce tools for e-commerce platforms and direct-to-consumer brands.
Industry: Payments
Headquarters: Montreal, Canada
Founded: 2014
Website