Customer Support Specialist

Ingredion
United States
Workplace: OnsiteFull timeUSD 58,700 - 78,300 annuallyFunction: Customer Support (Service Desk)Experience: 2-6 yearsEducation: bachelorsSkills: ["Problem-solving","Detail orientation","Communication","Task prioritization","Team collaboration"]

Serve as a critical point of contact for customers, processing ingredient orders from placement through delivery. Resolve order and customer issues while partnering with Logistics, Quality, Sales, Program Management, and Order Coordination. Maintain accurate order data using company systems, track complaints, participate in an after-hours program, and drive process improvements. Build product-line and customer-category knowledge that can lead to internal rotations.

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Ingredion
Ingredion
2 days ago

Customer Support Specialist

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a critical point of contact for customers, processing ingredient orders from placement through delivery. Resolve order and customer issues while partnering with Logistics, Quality, Sales, Program Management, and Order Coordination. Maintain accurate order data using company systems, track complaints, participate in an after-hours program, and drive process improvements. Build product-line and customer-category knowledge that can lead to internal rotations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process customer orders for ingredient products and respond to questions and inquiries.
  • •Ensure accuracy of order data and act as the expert for the order processing flow, including necessary calculations.
  • •Maintain up-to-date files per standard operating procedures and ensure correct handling of copies of orders and return orders.
  • •Track customer complaints according to department and company procedures, and communicate status to all parties.
  • •Collaborate with internal teams to resolve problems, participate in after-hours coverage, and recommend process improvements.

Pay and Benefits

Salary: USD 58,700 - 78,300 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •2-6 years of experience preferred.
  • •Bachelor’s Degree preferred.
  • •SAP, Salesforce, and EDI experience required.
  • •Execute core tasks like order entry and resolving customer complaints through problem solving.
  • •Demonstrate the ability to work across multiple product lines and customer categories and provide accurate information to customers.
Experience:2-6 years
Education:Bachelor's
Skills:Problem-solvingDetail orientationCommunicationTask prioritizationTeam collaboration
Certifications:Lean Six SigmaLean Specialist
Tech Stack:SAPSalesforceEDIDatabasesOrder processing

Company Brief

Ingredion
Ingredion is a global ingredient solutions company that develops and supplies sweeteners, starches, texturizers, and plant-based ingredients for food, beverage, industrial, and animal nutrition markets.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Westchester, United States
Founded: 1906
WebsiteLinkedIn