DocuSign

1 day ago

Technical Support Engineer II - eSign

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide high-quality technical support for eSignature and associated services, troubleshooting customer issues across API integrations, embedded systems, security/network impediments, third-party integrations, and multi-product workflows. Serve as a liaison between customers and internal functional teams to resolve complex technical problems and improve customer experience. Use tools like Salesforce, Jira, proprietary logging, SharePoint, browser developer tools, and SQL to identify bugs and high-impact opportunities while meeting customer support service-level goals.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide outstanding technical support for Docusign eSignature and associated services.
•Handle incoming support channels to troubleshoot customer inquiries, including API integrations, embedded systems issues, and network/security-related impediments.
•Use support tools and resources (Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, text analysis tooling) to resolve issues.
•Identify improvements and bugs to determine high-impact opportunities to improve customer experience.
•Promote Docusign products and services in consultative discussions, handle escalated cases, and meet customer support service level goals.

Key Requirements

•Bachelor of Science degree in Computer Science, Engineering, or a related technical subject area.
•3+ years of SaaS troubleshooting experience in a Technical Support capacity.
•Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, and jQuery.
•Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS.
•Experience troubleshooting with network/log analysis tools (e.g., Wireshark, Fiddler, Charles Proxy) and Salesforce administration work; fluent in English.

Experience:3+ yearsSaaSESignatureWeb-based applicationsAPI integrationsContract lifecycle management

Education:Bachelor's in Computer Science, Engineering, or related technical subject area

Skills:Self-motivatedGoal-orientedInterpersonal skillsTime managementEffective communication

Certifications:Salesforce Admin certification(s)

Languages:English

Tech Stack:XMLC#PythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxySalesforceJiraSharePointBrowser developer toolsSQLSOQL

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Technical Support Engineer II - eSign

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide outstanding technical support for Docusign eSignature and associated services.
•Handle incoming support channels to troubleshoot customer inquiries, including API integrations, embedded systems issues, and network/security-related impediments.
•Use support tools and resources (Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, text analysis tooling) to resolve issues.
•Identify improvements and bugs to determine high-impact opportunities to improve customer experience.
•Promote Docusign products and services in consultative discussions, handle escalated cases, and meet customer support service level goals.

Key Requirements

•Bachelor of Science degree in Computer Science, Engineering, or a related technical subject area.
•3+ years of SaaS troubleshooting experience in a Technical Support capacity.
•Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, and jQuery.
•Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS.
•Experience troubleshooting with network/log analysis tools (e.g., Wireshark, Fiddler, Charles Proxy) and Salesforce administration work; fluent in English.

Experience:3+ yearsSaaSESignatureWeb-based applicationsAPI integrationsContract lifecycle management

Education:Bachelor's in Computer Science, Engineering, or related technical subject area

Skills:Self-motivatedGoal-orientedInterpersonal skillsTime managementEffective communication

Certifications:Salesforce Admin certification(s)

Languages:English

Tech Stack:XMLC#PythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxySalesforceJiraSharePointBrowser developer toolsSQLSOQL

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor