Northern Trust

3 months ago

ITSM Service Excellence Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Seasoned ITSM leader and ITIL expert responsible for automating, optimizing, and maturing IT service management processes. Leads cross-functional, global teams to shift manual, compliance-heavy workflows to automated, data-driven operations, balancing run-the-bank stability with change-the-bank transformation and embedding automation into ITSM workflows and deployment pipelines.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Interface with senior executives across the organization to drive strategic outcomes and day-to-day service delivery priorities to deliver operational excellence and enable risk reduction.
•Serve as the enterprise authority on ITIL-based processes and capabilities, ensuring processes are fit-for-purpose, scalable, and aligned to business risk.
•Lead continuous optimization of ITSM processes, reducing friction, manual effort, and cycle time while improving quality and compliance.
•Define and enforce clear process guardrails, decision frameworks, and risk-based controls across global teams.
•Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines.

Pay and Benefits

Salary: USD 137,400 - 240,400 annually

Equity and Bonus:Equity

Perks:401kPensionHealth InsuranceDentalVisionAnnual BonusEquity

Key Requirements

•10+ years of IT Service Management experience, ideally within Banking or Financial Services.
•Deep, hands-on expertise in ITIL/ITSM, including governance, risk-based decisioning, and continuous improvement.
•Proven experience leading automation and optimization initiatives within ITSM environments.
•Strong understanding of ITIL, COBIT, ISO/IEC 20000, and regulated operating environments.
•Demonstrated ability to lead globally and influence outcomes without direct authority.

Experience:10+ yearsBankingFinancial ServicesITSM

Skills:CommunicationAnalyticalStakeholder managementLeadership

Certifications:ITIL CertificationAutomation certification

Tech Stack:ITILAIAutomationOrchestrationWorkflow automation

Company Brief

Northern Trust

Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn

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Northern Trust

3 months ago

ITSM Service Excellence Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Interface with senior executives across the organization to drive strategic outcomes and day-to-day service delivery priorities to deliver operational excellence and enable risk reduction.
•Serve as the enterprise authority on ITIL-based processes and capabilities, ensuring processes are fit-for-purpose, scalable, and aligned to business risk.
•Lead continuous optimization of ITSM processes, reducing friction, manual effort, and cycle time while improving quality and compliance.
•Define and enforce clear process guardrails, decision frameworks, and risk-based controls across global teams.
•Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines.

Pay and Benefits

Salary: USD 137,400 - 240,400 annually

Equity and Bonus:Equity

Perks:401kPensionHealth InsuranceDentalVisionAnnual BonusEquity

Key Requirements

•10+ years of IT Service Management experience, ideally within Banking or Financial Services.
•Deep, hands-on expertise in ITIL/ITSM, including governance, risk-based decisioning, and continuous improvement.
•Proven experience leading automation and optimization initiatives within ITSM environments.
•Strong understanding of ITIL, COBIT, ISO/IEC 20000, and regulated operating environments.
•Demonstrated ability to lead globally and influence outcomes without direct authority.

Experience:10+ yearsBankingFinancial ServicesITSM

Skills:CommunicationAnalyticalStakeholder managementLeadership

Certifications:ITIL CertificationAutomation certification

Tech Stack:ITILAIAutomationOrchestrationWorkflow automation

Company Brief

Northern Trust

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn