Senior Account Manager - Cluj

Delivery Hero
Romania
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Negotiation","Communication","Problem-solving","Proactivity","Analytical thinking","Ownership mentality","Adaptability","Resilience","Data-driven decision-making"]

Own a partner portfolio and drive business growth through trust-based relationships. Identify partner needs and use partner data to craft strategies that improve revenue, operational efficiency, and user satisfaction. Lead negotiations for commissions, promotions, and exclusivity agreements, collaborate with cross-functional teams, manage KPIs, and develop Joint Business Plans while re-engaging churned or inactive partners.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Senior Account Manager - Cluj

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own a partner portfolio and drive business growth through trust-based relationships. Identify partner needs and use partner data to craft strategies that improve revenue, operational efficiency, and user satisfaction. Lead negotiations for commissions, promotions, and exclusivity agreements, collaborate with cross-functional teams, manage KPIs, and develop Joint Business Plans while re-engaging churned or inactive partners.
Location: Romania
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and nurture long-term, trust-based relationships with partners.
  • •Analyze partner data to develop and implement customized strategies for revenue growth and operational efficiency.
  • •Lead negotiations for contractual terms including commissions, promotional campaigns, and exclusivity agreements.
  • •Collaborate with internal teams (marketing, operations, tech) to address challenges and optimize processes.
  • •Monitor KPIs (e.g., GMV growth, operational performance, user satisfaction) and design Joint Business Plans; re-engage churned or inactive partners.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceGym MembershipRemote WorkParental LeaveChildcareWellness Stipend

Key Requirements

  • •Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
  • •Minimum of 3 years of experience in account management, business development, or a similar role in high-performance environments.
  • •Advanced English skills (written and spoken); additional language knowledge is a plus.
  • •Experience with CRM tools (e.g., Salesforce) and strong proficiency in Google Sheets, Excel, and data analysis platforms.
  • •Strong negotiation skills with a proven ability to close deals and drive value for all parties involved.
Experience:3+ yearsAccount managementBusiness developmentPartner management
Education:Bachelor's
Skills:NegotiationCommunicationProblem-solvingProactivityAnalytical thinkingOwnership mentalityAdaptabilityResilienceData-driven decision-making
Languages:English
Tech Stack:SalesforceGoogle SheetsExcelCRM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor