Technical Support Engineer

Plaid
London
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Empathy","Collaboration","Problem-solving","Communication","Time management"]

Work on the Customer Support team to investigate and resolve complex integration issues for developers using Plaid products. Manage issues from initial symptoms through resolution, communicating with customers and internal stakeholders throughout. Troubleshoot using internal tools and documentation, escalate to Engineering or Partnership teams as needed, and contribute to process improvements alongside other support engineers and GTM teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Plaid
Plaid
2 days ago

Technical Support Engineer

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Work on the Customer Support team to investigate and resolve complex integration issues for developers using Plaid products. Manage issues from initial symptoms through resolution, communicating with customers and internal stakeholders throughout. Troubleshoot using internal tools and documentation, escalate to Engineering or Partnership teams as needed, and contribute to process improvements alongside other support engineers and GTM teams.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interface with customers via Zendesk tickets and manage issues from first symptom to resolution.
  • •Troubleshoot customer issues using internal tools and documentation, and escalate to Engineering or Partnership teams when needed.
  • •Respond to 10+ customer tickets per day while meeting quality standards.
  • •Work on projects with other Technical Support Engineers to improve internal and external processes.
  • •Assist GTM teams with customer escalations and collaborate with EPD teams on issue resolution.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •2+ years of experience in a customer-facing role.
  • •6+ months working with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
  • •Knowledge of ticketing systems (e.g., Zendesk, Linear) and data visualization tools (e.g., Databricks).
  • •Preferred: 6+ months supporting technical projects and/or process improvement.
  • •Strong written and verbal communication, with self-starter ability to work independently and manage multiple priorities.
Experience:2+ yearsCustomer-facing support
Skills:EmpathyCollaborationProblem-solvingCommunicationTime management
Tech Stack:ZendeskLinearREST APIsSQLCSSHTMLJavaScriptPythonDatabricks

Company Brief

Plaid
Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn