Senior Experience Architect (Professional Services)

Salesforce
Illinois, Washington, Indiana, Texas, Georgia
Workplace: RemoteFull timeUSD 172,500 - 260,100 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 10-12 yearsSkills: ["Leadership","Collaboration","Communication","Research","Synthesis"]

Lead Experience Design engagements as the project leader and main point person, setting experience strategy and ensuring high-quality execution across interactive web and mobile solutions. Partner with multidisciplinary teams to deliver customer and business value through design-thinking, customer discovery, workshops, and research synthesis. Drive client-facing roadmaps, manage scope changes, mentor designers, and leverage AI tools to accelerate innovation and efficiency across Salesforce platform experiences.

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FursaFursa
Salesforce
Salesforce
1 day ago

Senior Experience Architect (Professional Services)

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead Experience Design engagements as the project leader and main point person, setting experience strategy and ensuring high-quality execution across interactive web and mobile solutions. Partner with multidisciplinary teams to deliver customer and business value through design-thinking, customer discovery, workshops, and research synthesis. Drive client-facing roadmaps, manage scope changes, mentor designers, and leverage AI tools to accelerate innovation and efficiency across Salesforce platform experiences.
Location: Illinois, Washington, Indiana, Texas, Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Serve as project leader and main point of contact for Experience Design engagements, owning vision, strategy, and execution quality.
  • •Lead design teams and key design activities across project lifecycles, using design-thinking methods and contributing to new methods and offerings.
  • •Drive customer discovery (stakeholder interviews, workshops) and synthesize research insights to inform strategic decisions.
  • •Develop project scope, timelines, and strategic roadmaps aligned to business objectives; manage scope changes and pivot as needed.
  • •Lead multidisciplinary project teams, manage issues/conflicts, and provide mentorship and guidance within the Experience Design group.
Travel: Extensive travel

Pay and Benefits

Salary: USD 172,500 - 260,100 annually
Perks:MedicalDentalVisionHealth InsurancePaid LeavePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •At least 10-12 years of experience in experience design, interaction design, or related fields.
  • •Experience consulting in enterprise-level technology transformation programs, ideally for Fortune 500 companies.
  • •Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation and day-to-day design work.
  • •Expert visual design and prototyping capabilities, including translating complex concepts into actionable designs.
  • •Proven ability to lead multidisciplinary teams and build client relationships in a client-facing role.
Experience:10-12 yearsEnterpriseTechnology transformationFortune 500Design consultingB2BB2C
Skills:LeadershipCollaborationCommunicationResearchSynthesis
Certifications:Salesforce Admin CertificationSalesforce UX Designer CertificationSalesforce Strategy Designer CertificationSalesforce Agentforce Specialist Certification
Tech Stack:FigmaAdobe Creative SuiteSketchInVisionFlintoMarvelProto.ioGenerative AIAutomation platformsSalesforceMicrosoft DynamicsOracleSAP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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