Front Office Manager (Hotel)

Minor International
Wellington
Workplace: OnsiteFull timeNZD 33,480 - 36,120 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["People management","Leadership","Communication","Customer service","Problem-solving"]

Lead the Front Office team at Oaks Wellington Hotel, creating a welcoming, service-excellence guest experience from arrival through departure. Manage front office and reception operations, ensure accurate bookings and guest account records, handle guest complaints professionally, and complete daily operational tasks on time. Support recruitment and coach your team to deliver exceptional, proactive customer service while managing rosters within budgets.

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Minor International
Minor International
1 day ago

Front Office Manager (Hotel)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead the Front Office team at Oaks Wellington Hotel, creating a welcoming, service-excellence guest experience from arrival through departure. Manage front office and reception operations, ensure accurate bookings and guest account records, handle guest complaints professionally, and complete daily operational tasks on time. Support recruitment and coach your team to deliver exceptional, proactive customer service while managing rosters within budgets.
Location: Wellington
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the Front Office team and drive exceptional guest experiences from the moment guests step into the hotel.
  • •Maintain front office and reception operational standards and ensure daily tasks are completed accurately and on time.
  • •Meet guests, ensure smooth room settling, and provide accurate bookings with open, honest communication.
  • •Resolve and respond to guest complaints in a timely, professional manner.
  • •Manage team rosters to meet budgets and support the Hotel Manager with recruitment.

Pay and Benefits

Salary: NZD 33,480 - 36,120 hourly
Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

  • •Minimum 3+ years’ experience at a supervisor level within a hotel or resort environment.
  • •Exceptional people management skills to lead and motivate a diverse team.
  • •Excellent written and verbal communication skills.
  • •Exceptional customer service skills with a positive attitude.
  • •A passion for delivering exceptional, proactive customer service.
Experience:3+ yearsHospitalityHotelResort
Skills:People managementLeadershipCommunicationCustomer serviceProblem-solving
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn