Customer Service Representative (CSR)

Amcor
France
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focussed","Results oriented","Interpersonal and communication","Collaborative relationships","Time management"]

Serve as the central point of contact between customers and Amcor Flexibles EMEA, ensuring a high-quality customer experience. Manage customer orders from placement through delivery, resolve complex issues, and continuously improve customer relations. Coordinate rush shipment expediting, monitor order-fulfillment progress with internal stakeholders, share forecasts to support demand planning, and handle complaints while maintaining OHSE and hygiene standards.

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FursaFursa
Amcor
Amcor
34 minutes ago

Customer Service Representative (CSR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live

Job Summary

Serve as the central point of contact between customers and Amcor Flexibles EMEA, ensuring a high-quality customer experience. Manage customer orders from placement through delivery, resolve complex issues, and continuously improve customer relations. Coordinate rush shipment expediting, monitor order-fulfillment progress with internal stakeholders, share forecasts to support demand planning, and handle complaints while maintaining OHSE and hygiene standards.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer demand from initial order placement through delivery using available resources to manage orders.
  • •Improve customer relations by providing prompt, efficient service and using initiative to resolve complex issues.
  • •Coordinate rush shipments when necessary and monitor progress to delivery.
  • •Work with internal functions (e.g., Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain, Operations) to monitor customer requirements and advise on delays and alternatives.
  • •Manage customer complaints and support proactive inventory management (finished goods levels and aged inventory), maintaining OHSE and hygiene standards.

Key Requirements

  • •Experience in a similar role, preferably in a packaging or manufacturing environment.
  • •Strong Excel skills.
  • •Experience with SAP and Salesforce.com is preferred.
  • •Fluency in English & French.
  • •Strong customer focus, results orientation, and interpersonal/communication skills.
Experience:PackagingManufacturing
Skills:Customer focussedResults orientedInterpersonal and communicationCollaborative relationshipsTime management
Languages:EnglishFrench
Tech Stack:ExcelSAPSalesforce.com

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn