Service Concierge

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication"]

Provide a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and coordinating/scheduling appointments based on capacity, priority, and turnaround time. Manage open service tasks, due bills, and proactive customer follow-ups while logging activities accurately in the system. Generate work order pre-writes (including campaign/recall checks), support vehicle check-in intake and damage documentation, and facilitate loaner and valet needs.

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FursaFursa
Lucid Motors
Lucid Motors
2 days ago

Service Concierge

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and coordinating/scheduling appointments based on capacity, priority, and turnaround time. Manage open service tasks, due bills, and proactive customer follow-ups while logging activities accurately in the system. Generate work order pre-writes (including campaign/recall checks), support vehicle check-in intake and damage documentation, and facilitate loaner and valet needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Greet clients and provide a world-class customer experience to internal and external Lucid clients.
  • •Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
  • •Manage open service tasks and due bills with timely follow-up and resolution; proactively contact customers and log activities accurately.
  • •Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
  • •Generate work order pre-writes, capture customer concerns, obtain signatures for pre-authorization, check open campaigns/recalls, and assist with vehicle check-in intake and damage documentation.

Pay and Benefits

Salary: USD 17 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •18 years of age or older
  • •Demonstrated excellence in customer service
  • •Ability to solve problems and handle multiple priorities in a fast-paced environment
  • •Excellent written and verbal communication skills
  • •Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
Experience:Automotive
Skills:Customer serviceProblem-solvingOrganizationCommunication
Licenses:Valid driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDMS softwareService ChannelLyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn