SiteMinder

1 month ago

Technical lead, Customer Engagement Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Hands-on technical lead responsible for designing, building, and evolving enterprise-grade customer engagement platforms across multiple ecosystems (Intercom, Salesforce Service Cloud, AWS, and future-state tools). Leads integrations, AI-enabled use cases, platform customisations, and operator-focused improvements while partnering with Customer Success, Onboarding and Support to translate needs into scalable technical solutions.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own the technical design, build, and ongoing evolution of customer engagement platforms across current and future-state systems
•Lead hands-on delivery of platform customisations, integrations, workflows, and automation
•Build AI-enabled use cases on top of the platform landscape, including RAG, agent assist, co-pilot, workflow automation, and agentic experiences
•Design and implement integrations across customer platforms and core enterprise systems, including Salesforce, AWS-based services, internal data sources, and adjacent business systems
•Partner with Customer Success, Onboarding, and Support teams to optimise platform usage, improve agent experience, and lift operational efficiency

Key Requirements

•Strong hands-on software engineering background with experience delivering enterprise-grade solutions
•Deep experience in at least one major platform ecosystem such as AWS or Salesforce
•Proven experience integrating SaaS platforms, enterprise systems, and APIs in a complex business environment
•Strong experience designing and delivering workflow automation, system integrations, and platform customisations
•Experience building AI use cases such as RAG, agent assist, workflow orchestration, and agentic patterns

Experience:SaaSHotel techHospitality

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:IntercomSalesforce Service CloudSalesforceAWSDevRevZendeskGenesysAPICTIVoIPAIRAGAgent assistWorkflow automationIntegration designSecurityScalability

Company Brief

SiteMinder

Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2006

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SiteMinder

1 month ago

Technical lead, Customer Engagement Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own the technical design, build, and ongoing evolution of customer engagement platforms across current and future-state systems
•Lead hands-on delivery of platform customisations, integrations, workflows, and automation
•Build AI-enabled use cases on top of the platform landscape, including RAG, agent assist, co-pilot, workflow automation, and agentic experiences
•Design and implement integrations across customer platforms and core enterprise systems, including Salesforce, AWS-based services, internal data sources, and adjacent business systems
•Partner with Customer Success, Onboarding, and Support teams to optimise platform usage, improve agent experience, and lift operational efficiency

Key Requirements

•Strong hands-on software engineering background with experience delivering enterprise-grade solutions
•Deep experience in at least one major platform ecosystem such as AWS or Salesforce
•Proven experience integrating SaaS platforms, enterprise systems, and APIs in a complex business environment
•Strong experience designing and delivering workflow automation, system integrations, and platform customisations
•Experience building AI use cases such as RAG, agent assist, workflow orchestration, and agentic patterns

Experience:SaaSHotel techHospitality

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:IntercomSalesforce Service CloudSalesforceAWSDevRevZendeskGenesysAPICTIVoIPAIRAGAgent assistWorkflow automationIntegration designSecurityScalability

Company Brief

SiteMinder

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2006

Website LinkedIn