Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) - Spanish or Italian speaking

Dell
Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Analytical problem-solving","Troubleshooting","Structured approach","Communication","Customer service"]

Provide enterprise B2B technical support for Dell Compute PowerEdge Rack&Tower and Modular (MX) server platforms as first point of contact. Diagnose and resolve hardware and software issues via phone, chat, and remote sessions using Dell diagnostic tools (iDRAC, Lifecycle Controller, SupportAssist Enterprise, and online diagnostics). Manage inbound case workloads, document accurately, coordinate parts dispatch, and escalate complex issues to L2/L3 engineering while contributing to knowledge base improvements.

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Dell
Dell
3 days ago

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) - Spanish or Italian speaking

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Last checked: 13 hours agoStatus: Live

Job Summary

Provide enterprise B2B technical support for Dell Compute PowerEdge Rack&Tower and Modular (MX) server platforms as first point of contact. Diagnose and resolve hardware and software issues via phone, chat, and remote sessions using Dell diagnostic tools (iDRAC, Lifecycle Controller, SupportAssist Enterprise, and online diagnostics). Manage inbound case workloads, document accurately, coordinate parts dispatch, and escalate complex issues to L2/L3 engineering while contributing to knowledge base improvements.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Diagnose and resolve hardware and software issues on Dell PowerEdge Rack, Tower, and Modular (MX) server platforms for enterprise B2B customers via phone, chat, and remote sessions.
  • •Use Dell diagnostic tools (iDRAC, Lifecycle Controller, SupportAssist Enterprise, and Dell online diagnostics) to identify root cause and drive resolution.
  • •Manage inbound case workload, ensuring accurate documentation and resolution within SLA/service contract commitments (ProSupport, ProSupport Plus, Basic).
  • •Coordinate parts dispatch and field engineers when on-site hardware replacement is required, ensuring correct part identification and timely resolution.
  • •Collaborate with escalation teams (L2/L3 engineering) and cross-functional groups to resolve complex issues and support knowledge base documentation.

Key Requirements

  • •Foundational understanding of server hardware architecture including processors, memory (DIMMs), storage (SAS/SATA/NVMe), RAID controllers (PERC), power supplies, and cooling systems.
  • •Basic knowledge of server operating systems including Windows Server and Linux distributions (RHEL, SLES, or Ubuntu Server).
  • •Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NIC configuration) for server connectivity and management interfaces.
  • •Strong analytical and troubleshooting skills with a structured, methodical approach to problem-solving.
  • •Spanish or Italian speaking.
Skills:Analytical problem-solvingTroubleshootingStructured approachCommunicationCustomer service
Certifications:CompTIA Server+CompTIA A+Dell Certified (DCA/DCE)Microsoft/Linux certifications
Languages:SpanishItalian
Tech Stack:IDRACLifecycle ControllerSupportAssist EnterpriseDell online diagnosticsWindows ServerLinuxRHELSLESUbuntu ServerTCP/IPDNSDHCPNIC configurationPERCOpenManage EnterpriseOME-ModularProSupportProSupport PlusBasicCompTIA Server+

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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