Sr. Knowledge Developer

Samsara
Mexico
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Collaboration","Stakeholder communication","Interpersonal skills","Managing multiple priorities"]

Develop and maintain a technology-centric knowledge framework for the Global Support organization, partnering with SMEs to create best-in-class, AI-optimized content. Manage the content operations roadmap, collaborate to implement knowledge development processes and standards, and support knowledge development projects. Monitor and report KPIs on knowledge effectiveness, and help identify improvements to knowledge processes and technology within a fast-moving, cross-functional environment.

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FursaFursa
Samsara
Samsara
2 months ago

Sr. Knowledge Developer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Develop and maintain a technology-centric knowledge framework for the Global Support organization, partnering with SMEs to create best-in-class, AI-optimized content. Manage the content operations roadmap, collaborate to implement knowledge development processes and standards, and support knowledge development projects. Monitor and report KPIs on knowledge effectiveness, and help identify improvements to knowledge processes and technology within a fast-moving, cross-functional environment.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage the content operations roadmap and help complete projects within it.
  • •Collaborate with teams to implement and maintain knowledge development processes and standards.
  • •Support knowledge development projects and initiatives to ensure successful execution.
  • •Monitor and report KPIs to evaluate knowledge effectiveness and share insights.
  • •Identify and implement improvements to knowledge processes and technology.

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

  • •Bachelor’s degree in a related field or equivalent experience in knowledge management or technical documentation.
  • •6+ years of knowledge management, technical writing, or technical content development, including creating, capturing, structuring, and maintaining knowledge.
  • •Experience working with knowledge management and ticketing systems.
  • •Experience preparing AI-optimized content and building AI models to generate content.
  • •Strong interpersonal skills to collaborate cross-functionally and communicate effectively with stakeholders at all levels.
Experience:6+ yearsKnowledge managementTechnical writingAI content
Education:Bachelor's
Skills:CollaborationStakeholder communicationInterpersonal skillsManaging multiple priorities
Languages:English
Tech Stack:AIJiraAgileScrumConfluenceTableauZendeskKnowledge managementTicketing systems

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn