REMOTE Customer Service Representative - Part Time & Full Time (1)

Qureos
Chicago
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Organization","Empathy"]

Join a remote customer support team for airport shuttle services as a Customer Service Representative. You’ll be the first point of contact for passengers, handling inquiries via phone, email, and live chat. Manage bookings, amendments, and cancellations, provide accurate service and policy information, resolve issues with patience and empathy, coordinate with drivers/dispatch, and keep detailed customer records while improving the overall customer experience.

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Qureos
Qureos
1 day ago

REMOTE Customer Service Representative - Part Time & Full Time (1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Join a remote customer support team for airport shuttle services as a Customer Service Representative. You’ll be the first point of contact for passengers, handling inquiries via phone, email, and live chat. Manage bookings, amendments, and cancellations, provide accurate service and policy information, resolve issues with patience and empathy, coordinate with drivers/dispatch, and keep detailed customer records while improving the overall customer experience.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • •Assist with booking new reservations, amending existing bookings, and processing cancellations.
  • •Provide accurate information on shuttle services, schedules, pricing, and policies.
  • •Resolve customer issues, complaints, and queries with patience and empathy, targeting first-contact resolution.
  • •Liaise with drivers and the dispatch team to coordinate pickups and resolve logistical challenges.

Key Requirements

  • •Proven experience in a customer service or client-facing role is essential.
  • •Exceptional verbal and written communication skills with a professional, friendly telephone manner.
  • •Strong problem-solving skills and the ability to think critically under pressure.
  • •Excellent organizational and time-management abilities.
  • •Proficiency using computers, including confidence navigating CRM systems and standard office software.
Experience:TravelTransportHospitality
Skills:CommunicationProblem-solvingCritical thinkingOrganizationEmpathy
Tech Stack:CRMPhoneEmailLive chatOffice softwareDatabase

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn