1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior Customer Success Manager at MongoDB responsible for maximizing lifetime value and success for Enterprise accounts. Lead strategic cross-functional coordination, drive retention and revenue realization, mentor teammates, and build deep executive relationships across global account teams in a hybrid Toronto-based role.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as a senior advisor to Enterprise (G2000) customers, driving adoption, retention, and long-term advocacy by delivering advanced operational strategies and best practices
•Lead cross-functional development of account strategy to maximize lifetime value and revenue realization across a diverse portfolio of Enterprise customers
•Maintain accurate, single-source-of-truth in internal systems and leverage AI to enhance customer engagement and forecasting
•Coordinate with Sales, Product, Services, and Support to influence product roadmap and ensure ongoing customer health
•Participate in interview and ramping processes for new hires, coaching peers and fostering regional knowledge-sharing

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product
•4+ years experience being accountable for customer health and revenue realization for Enterprise customers
•Excellent verbal and written communication with the ability to influence technical and business outcomes across developers to C-suite
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
•Demonstrated ability to build and maintain executive-level relationships and collaborate across cross-functional teams

Experience:7-10 yearsEnterprise softwareSaaSCustomer success

Education:Bachelor's

Skills:CommunicationRelationship buildingInfluencingProblem-solvingStakeholder management

Languages:English

Tech Stack:MongoDBAICloudData platform

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

MongoDB

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as a senior advisor to Enterprise (G2000) customers, driving adoption, retention, and long-term advocacy by delivering advanced operational strategies and best practices
•Lead cross-functional development of account strategy to maximize lifetime value and revenue realization across a diverse portfolio of Enterprise customers
•Maintain accurate, single-source-of-truth in internal systems and leverage AI to enhance customer engagement and forecasting
•Coordinate with Sales, Product, Services, and Support to influence product roadmap and ensure ongoing customer health
•Participate in interview and ramping processes for new hires, coaching peers and fostering regional knowledge-sharing

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product
•4+ years experience being accountable for customer health and revenue realization for Enterprise customers
•Excellent verbal and written communication with the ability to influence technical and business outcomes across developers to C-suite
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
•Demonstrated ability to build and maintain executive-level relationships and collaborate across cross-functional teams

Experience:7-10 yearsEnterprise softwareSaaSCustomer success

Education:Bachelor's

Skills:CommunicationRelationship buildingInfluencingProblem-solvingStakeholder management

Languages:English

Tech Stack:MongoDBAICloudData platform

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn