Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Professionalism","Guest experience focus"]

Welcome guests at Oaks Port Douglas Resort and deliver smooth check-ins and check-outs with a warm, professional presence. Serve as a primary point of contact throughout each stay via in-person, phone, and email support, handling inquiries and resolving issues promptly. Accurately process reservations, updates, and special requests using property management systems, and provide personalized local recommendations to enhance the guest experience.

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FursaFursa
Minor International
Minor International
9 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live

Job Summary

Welcome guests at Oaks Port Douglas Resort and deliver smooth check-ins and check-outs with a warm, professional presence. Serve as a primary point of contact throughout each stay via in-person, phone, and email support, handling inquiries and resolving issues promptly. Accurately process reservations, updates, and special requests using property management systems, and provide personalized local recommendations to enhance the guest experience.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth check-in by addressing guest inquiries or immediate needs.
  • •Maintain clear, courteous communication with guests and colleagues across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as a primary point of contact during the stay, offering prompt assistance, resolving issues, and providing personalized recommendations.
  • •Support operations across rotating shifts scheduled within 7:00am to 11:00pm, Monday to Sunday.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceParental Leave

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or other customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and email channels.
  • •Consistently delivers an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences by resolving issues efficiently and attentively.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shift times.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProfessionalismGuest experience focus
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn