Senior Digital Experience Project Manager (Warszawa, Poland)

Sonova
Warsaw
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Communication","Analytical skills","Problem-solving","Continuous improvement","Proactive mindset"]

Lead complex, global digital initiatives that shape next-generation customer experiences in hearing healthcare. Drive AI-powered, scalable solutions across websites, apps, eCommerce, ERP and CRM, coordinating cross-functional teams across business, technology, UX/UI, engineering, data, security, QA, CX and IT. Build business cases, manage budgets and KPIs, ensure AI/data privacy/security and regulatory compliance, and support change management, training, vendor coordination, and continuous improvement.

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FursaFursa
Sonova
Sonova
13 hours ago

Senior Digital Experience Project Manager (Warszawa, Poland)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead complex, global digital initiatives that shape next-generation customer experiences in hearing healthcare. Drive AI-powered, scalable solutions across websites, apps, eCommerce, ERP and CRM, coordinating cross-functional teams across business, technology, UX/UI, engineering, data, security, QA, CX and IT. Build business cases, manage budgets and KPIs, ensure AI/data privacy/security and regulatory compliance, and support change management, training, vendor coordination, and continuous improvement.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead digital projects from idea to delivery by translating business and customer needs into digital solutions.
  • •Build business cases and run governance and approval processes for new digital initiatives.
  • •Manage delivery across websites, apps, eCommerce, ERP and CRM, coordinating internal cross-functional teams.
  • •Ensure projects meet AI, data privacy, security, regulatory and compliance requirements while tracking progress, budgets, resources and KPIs.
  • •Support change management, training and user adoption; manage external vendors, evaluations, contracts and procurement.

Key Requirements

  • •8+ years of project management experience delivering software, IT, or digital solutions.
  • •Proven experience leading complex, global, cross-functional projects.
  • •Strong stakeholder management and communication skills.
  • •Experience in digital, eCommerce or digital marketing environments with enterprise technologies and ERP/CRM integrations.
  • •Project management certification such as PMP; fluency in English.
Experience:Hearing healthcareMedTechDigitalECommerceDigital marketingRegulated industry
Skills:Stakeholder managementCommunicationAnalytical skillsProblem-solvingContinuous improvementProactive mindset
Certifications:PMP
Languages:English
Tech Stack:AIERPCRMECommerceWebsitesAppsUX/UIKPIs

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website