GUEST SERVICES FOR MUSIC VENUE

Live Nation Entertainment
California
Workplace: OnsitePart timeUSD 16.9 - 20 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Judgment","Teamwork"]

Provide guest services for live events at venues including the Fox Performing Arts Center, Riverside Municipal Auditorium, and Glen Helen Amp. Answer inbound calls and in-person inquiries, resolve complaints, and refer unresolved issues to designated departments. Record customer interactions, place or modify orders, and solicit sales of additional services or products. Participate in sustainability efforts and support end-of-show venue closeout tasks.

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Live Nation Entertainment
Live Nation Entertainment
3 months ago

GUEST SERVICES FOR MUSIC VENUE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide guest services for live events at venues including the Fox Performing Arts Center, Riverside Municipal Auditorium, and Glen Helen Amp. Answer inbound calls and in-person inquiries, resolve complaints, and refer unresolved issues to designated departments. Record customer interactions, place or modify orders, and solicit sales of additional services or products. Participate in sustainability efforts and support end-of-show venue closeout tasks.
Location: California
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service by answering inbound calls and in-person inquiries to resolve concerns.
  • •Adapt to customer needs and take appropriate action to meet and exceed expectations.
  • •Resolve complaints and refer unresolved grievances to designated departments.
  • •Confer with customers to provide product/service information, take or enter orders, cancel accounts, and obtain complaint details.
  • •Maintain records of customer interactions and participate in sustainability and end-of-show venue closeout tasks.

Pay and Benefits

Salary: USD 16.9 - 20 hourly

Key Requirements

  • •High School Diploma or equivalent.
  • •At least 2 years in customer service and communications.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •A strong sense of teamwork and ability to execute programs.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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