Technical Account Manager

Serve as primary technical advisor for key enterprise customers, building long-term trusted relationships. Understand customers’ business and technical needs to deliver tailored technical guidance and support, proactively preventing issues in mission-critical environments. Lead advanced troubleshooting across Fortinet products, reproduce customer setups on lab equipment, manage incidents through timely resolutions, and communicate expectations until case closure. Produce service reports, coordinate R&D follow-ups, and participate in customer meetings and calls.