Technical Account Manager

Fortinet
Riyadh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Interpersonal skills","Communication","Customer management"]

Serve as primary technical advisor for key enterprise customers, building long-term trusted relationships. Understand customers’ business and technical needs to deliver tailored technical guidance and support, proactively preventing issues in mission-critical environments. Lead advanced troubleshooting across Fortinet products, reproduce customer setups on lab equipment, manage incidents through timely resolutions, and communicate expectations until case closure. Produce service reports, coordinate R&D follow-ups, and participate in customer meetings and calls.

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FursaFursa
Fortinet
Fortinet
1 month ago

Technical Account Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve as primary technical advisor for key enterprise customers, building long-term trusted relationships. Understand customers’ business and technical needs to deliver tailored technical guidance and support, proactively preventing issues in mission-critical environments. Lead advanced troubleshooting across Fortinet products, reproduce customer setups on lab equipment, manage incidents through timely resolutions, and communicate expectations until case closure. Produce service reports, coordinate R&D follow-ups, and participate in customer meetings and calls.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Develop a deep understanding of customers’ business and technical needs to provide technical information, guidance, and support.
  • •Proactively guide customers with technical recommendations and best practices to become a trusted advisor.
  • •Run advanced troubleshooting across Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
  • •Take ownership of customer incidents to drive timely resolutions and manage communications and expectations until case closure.
  • •Produce service reports for key stakeholders and report software/hardware issues to the R&D department with follow-up.

Key Requirements

  • •Minimum 6 years of experience in a technical support/post-sales role.
  • •Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
  • •Hands-on experience with security products and technologies such as firewalls, IDS/IPS, DDoS, VPN, and web application firewall.
  • •Strong troubleshooting and problem-solving skills with experience in technical support in telco or large enterprise environments.
  • •Fluency in English and Arabic; Fortinet certifications (NSE4, FCP, FCSS, FCX) are an advantage.
Experience:6+ years
Education:Bachelor's in Computer Science, Software Engineering, or related field
Skills:TroubleshootingProblem-solvingInterpersonal skillsCommunicationCustomer management
Certifications:NSE4FCPFCSSFCX
Languages:EnglishArabic
Tech Stack:TCP/IPRoutingSwitchingFirewallsIDS/IPSDDoSVPNWeb application firewallFortinet products

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn