Store Leader, Suburban Square (Philadelphia)

On Holding
Philadelphia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Relationship-first mindset","Customer-centricity","Emotional intelligence","Composure","Empathetic leadership"]

Lead the store as a business owner, accountable for the full fan experience and premium execution. Drive commercial results and operational excellence while building strategies that improve profitability, team productivity, and local brand energy. Own community engagement, visual merchandising, and product mix standards. Hire, coach, and delegate to develop emerging leaders, while using emotional intelligence and empathy to support the team. Facilitate training so the team delivers the “WOW” experience.

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FursaFursa
On Holding
On Holding
1 month ago

Store Leader, Suburban Square (Philadelphia)

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead the store as a business owner, accountable for the full fan experience and premium execution. Drive commercial results and operational excellence while building strategies that improve profitability, team productivity, and local brand energy. Own community engagement, visual merchandising, and product mix standards. Hire, coach, and delegate to develop emerging leaders, while using emotional intelligence and empathy to support the team. Facilitate training so the team delivers the “WOW” experience.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as the ultimate owner of the internal and external fan experience, ensuring relationship-first mindset and critical customer data capture.
  • •Create business strategies that drive operational excellence, profitability, and team productivity.
  • •Partner and execute a comprehensive community engagement program to drive local brand energy while maintaining a premium, individualized experience.
  • •Oversee store excellence and attention to detail, including in-store visual merchandising, product mix, and premium operational execution across the floor.
  • •Lead and build an effective team through strategic hiring, coaching emerging leaders, delegating authority, and facilitating training to deliver the “WOW.”

Key Requirements

  • •6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand.
  • •Expertise in customer-centric operations, including leveraging data and individual connections to build long-term brand loyalty.
  • •High emotional intelligence and composure, with demonstrated empathy and concern for team dynamics.
  • •An entrepreneurial mindset with experience identifying root-cause improvements and owning business outcomes in a dynamic environment.
  • •Experience planning and overseeing training facilitation to help teams master operational management topics and deliver the “WOW.”
Experience:6+ yearsRetailPremium brands
Skills:Relationship-first mindsetCustomer-centricityEmotional intelligenceComposureEmpathetic leadership
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn