Account Manager - SMB - (Dine-In) – TikTok Local Services

TikTok
Los Angeles
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Proactive","Fast-paced environment","Consultative support"]

Own TikTok Local Services SMB partnerships for dine-in merchants by providing consultative product insights and ongoing support to internal product/local services teams. Drive growth through merchant outreach, maintain key account relationships, and execute short-video and LIVE-based marketing campaigns. Partner cross-functionally to deliver campaigns smoothly, analyze performance metrics like traffic, conversion, and GMV, and support merchant onboarding, training, and adoption.

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FursaFursa
TikTok
TikTok
1 month ago

Account Manager - SMB - (Dine-In) – TikTok Local Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own TikTok Local Services SMB partnerships for dine-in merchants by providing consultative product insights and ongoing support to internal product/local services teams. Drive growth through merchant outreach, maintain key account relationships, and execute short-video and LIVE-based marketing campaigns. Partner cross-functionally to deliver campaigns smoothly, analyze performance metrics like traffic, conversion, and GMV, and support merchant onboarding, training, and adoption.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support business development by identifying and reaching out to potential food/dine-in merchants.
  • •Manage and maintain relationships with existing key accounts.
  • •Execute marketing campaigns using short videos and LIVE-based promotions to drive merchant performance.
  • •Coordinate with cross-functional teams (content, ops, product) to ensure smooth campaign delivery.
  • •Analyze performance metrics (traffic, conversion, GMV) and help optimize campaigns, plus support merchant onboarding, training, and adoption.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, or a related field.
  • •3+ years of experience in account management, sales, operations, or marketing.
  • •Strong interest in food/dine-in, e-commerce, or local services.
  • •Good communication and stakeholder management skills.
  • •Willingness to learn, proactive mindset, and ability to work in a fast-paced environment.
Experience:3+ yearsE-commerceLocal servicesStartupsPlatform businesses
Education:Bachelor's in Business, Marketing, or related field
Skills:CommunicationStakeholder managementProactiveFast-paced environmentConsultative support
Tech Stack:TikTokLIVEVideoPOISearch

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn