Technical Support Specialist, Sales Operations

Getty Images
Seattle, Chicago, Los Angeles
Workplace: HybridFull timeUSD 33 - 46 hourlyFunction: IT Support & HelpdeskSkills: ["Technical troubleshooting","Prioritization","Organizational and documentation","Verbal and written communication","Sound judgment"]

Provide advanced technical support to Sales & Service teams globally, serving as a primary point of contact for troubleshooting and resolving escalated website, digital platform, and online service issues. Monitor, prioritize, and respond to internal requests in Salesforce, and deliver weekly external support for a post-production partner, including escalation handling, mentoring, and market freeze and buyout request processing. Document solutions and escalate complex issues as needed.

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FursaFursa
Getty Images
Getty Images
3 days ago

Technical Support Specialist, Sales Operations

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide advanced technical support to Sales & Service teams globally, serving as a primary point of contact for troubleshooting and resolving escalated website, digital platform, and online service issues. Monitor, prioritize, and respond to internal requests in Salesforce, and deliver weekly external support for a post-production partner, including escalation handling, mentoring, and market freeze and buyout request processing. Document solutions and escalate complex issues as needed.
Location: Seattle, Chicago, Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide daily internal technical support for Sales and Service teams globally via Salesforce Case and Request.
  • •Provide weekly external support for RIBU (post-production partner), including handling escalations, monitoring, and mentoring for offshore operations in Mumbai.
  • •Monitor, prioritize, and respond to support requests; identify root causes and ensure timely issue resolution.
  • •Execute Market Freeze requests with Sales and external partners, negotiating and providing embargo terms and conditions.
  • •Handle buyout requests in partnership with Sales and external partners, collaborating cross-functionally to resolve system and customer-impacting issues.

Pay and Benefits

Salary: USD 33 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveParental LeaveEquity

Key Requirements

  • •Minimum of 3 years of relevant work experience, including customer service/technical support for software and hardware issues.
  • •Demonstrated experience using Salesforce Case and Request objects to track, manage, and resolve support inquiries.
  • •Advanced knowledge of Mac and Windows operating systems, including hardware, software, and browser-based troubleshooting.
  • •Strong technical troubleshooting skills to diagnose and resolve website, network connectivity, firewall, operating system, and online service issues using established processes.
  • •Proficiency handling digital media assets and working knowledge of digital content workflows; experience with Adobe Photoshop preferred.
Skills:Technical troubleshootingPrioritizationOrganizational and documentationVerbal and written communicationSound judgment
Tech Stack:SalesforceMacWindowsAdobe PhotoshopMicrosoft OfficeOutlookWordExcelPowerPointDigital asset managementNetwork connectivityFirewallWebsite troubleshooting

Company Brief

Getty Images
Getty Images is a visual media company that provides a global collection of stock photos, editorial images, video, and music licensing for creative and commercial customers across industries.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Seattle, United States
Founded: 1995
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