Salesforce Platform Specialist, AI and Automation

Live Nation Entertainment
London
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 4+ yearsSkills: ["Communication","Troubleshooting","Analytical problem-solving","Customer service","Agility"]

Own and enhance the global Salesforce platform for ~2,000 users, collaborating with a worldwide team to deliver scalable, secure solutions. Build and maintain complex Salesforce configurations and components across the SDLC, including workflows, data models, and reporting. Drive AI-driven automation using Salesforce Agentforce, Einstein, and AI-assisted admin tooling to reduce manual work, speed support and case triage, and support business process transitions.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
1 day ago

Salesforce Platform Specialist, AI and Automation

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own and enhance the global Salesforce platform for ~2,000 users, collaborating with a worldwide team to deliver scalable, secure solutions. Build and maintain complex Salesforce configurations and components across the SDLC, including workflows, data models, and reporting. Drive AI-driven automation using Salesforce Agentforce, Einstein, and AI-assisted admin tooling to reduce manual work, speed support and case triage, and support business process transitions.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Serve as system administrator for Salesforce.com environments (~2,000 users), managing user accounts, reports/dashboards, workflows, and routine admin tasks.
  • •Design and build complex Salesforce solutions across the SDLC, including workflows, formulas, roll-up summary fields, assignment rules, roles/profiles, and testing.
  • •Create and maintain data models, custom objects, forms, and other configuration to support evolving business requirements.
  • •Configure, deploy, and maintain Salesforce Agentforce agents to automate routine processes, case triage, and first-line support.
  • •Use AI-assisted tools (e.g., Einstein, Agentforce, Copilot, Claude) to accelerate knowledge article drafting, case resolution, and reporting, while ensuring systems remain secure, compliant, and resilient.
Travel: Medium travel

Key Requirements

  • •4+ years enhancing and configuring a large global Salesforce instance (e.g., Sales Cloud, Service Cloud, Knowledge, Experience, Analytics, Marketing Cloud, Pardot) and delivering scalable automation and reporting.
  • •Salesforce Administrator certification.
  • •Working knowledge of Salesforce Agentforce (or willingness to quickly configure, deploy, and monitor AI agents).
  • •Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce, with genuine interest in applying AI-assisted admin tools day to day.
  • •Knowledge of security requirements (e.g., single sign-on) and experience using Salesforce data tools like Data Loader and Workbench, plus version control concepts (GitHub).
Experience:4+ yearsSalesforceAI automation
Skills:CommunicationTroubleshootingAnalytical problem-solvingCustomer serviceAgility
Certifications:Salesforce AdministratorPlatform Developer I
Tech Stack:Salesforce.comSales CloudService CloudKnowledgeExperienceAnalyticsMarketing CloudPardotSalesforce FlowsWorkflowsHerokuJ2EESalesforce AgentforceEinsteinEinstein CopilotCopilotClaude for SalesforceData LoaderWorkbenchGitHub

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor