Senior Analyst, Customer Support

Airwallex
Vilnius
Workplace: OnsiteFull timeEUR 1,875 - 2,500 monthlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Empathy","Problem-solving","Collaboration","Multitasking"]

A customer-focused role within the European team handling support for a global fintech platform. You’ll deliver an exceptional customer experience, communicate clearly across channels, and collaborate with colleagues across offices while helping scale processes and support systems as the team grows.

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FursaFursa
Airwallex
Airwallex
4 months ago

Senior Analyst, Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

A customer-focused role within the European team handling support for a global fintech platform. You’ll deliver an exceptional customer experience, communicate clearly across channels, and collaborate with colleagues across offices while helping scale processes and support systems as the team grows.
Location: Vilnius
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver a seamless customer experience by talking to customers directly, listening to their needs and explaining the benefits of Airwallex
  • •Communicate clearly via phone and email, breaking down complex ideas into simple concepts
  • •Prioritize tasks, adapt to new systems quickly, and maintain attention to detail in a fast-paced environment
  • •Collaborate with colleagues across diverse global offices to solve problems and optimize processes
  • •Identify and solve problems related to complex systems, influencing and scaling customer support processes

Pay and Benefits

Salary: EUR 1,875 - 2,500 monthly
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2+ years’ experience in inside sales and/or customer support
  • •Strong verbal and written communication skills in English; a secondary language is a plus
  • •Zendesk (or similar support tools) experience preferred
  • •Fraud experience preferred
  • •Payments experience preferred
Experience:2+ yearsFintech
Skills:CommunicationEmpathyProblem-solvingCollaborationMultitasking
Languages:English
Tech Stack:Zendesk

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor