Rider Operations Coordinator

Deliveroo
Kuwait
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Communication","Project management","Event coordination"]

Responsible for planning, budgeting, and executing rider engagement initiatives across Kuwait, coordinating events and communications, and reporting insights to improve rider experience and grow partnerships. Collaborates with Operations and internal teams to roll out rider-focused programs, tracks performance with key metrics, and builds strong rider relationships as the voice of the rider within the business.

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FursaFursa
Deliveroo
Deliveroo
2 months ago

Rider Operations Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Responsible for planning, budgeting, and executing rider engagement initiatives across Kuwait, coordinating events and communications, and reporting insights to improve rider experience and grow partnerships. Collaborates with Operations and internal teams to roll out rider-focused programs, tracks performance with key metrics, and builds strong rider relationships as the voice of the rider within the business.
Location: Kuwait
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Lead the planning, budgeting and execution of rider engagement events and initiatives throughout the year, including seasonal activations and in-person rider activities and events.
  • •Develop and execute rider communications across multiple channels to drive awareness, participation, and engagement for various initiatives.
  • •Own rider reporting and intel gathering, including running surveys and focus groups, aiming to share insights on industry trends or rider pain points with stakeholders.
  • •Partner with Operations and other internal teams to support the rollout of rider-focused initiatives and programmes.
  • •Track and evaluate the performance of engagement campaigns, communications, and events using relevant metrics.

Key Requirements

  • •1–3 years of experience in Operations, Partnerships, Sales, Marketing & Community Engagement.
  • •Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • •Strong written and verbal communication skills in English (Arabic/Hindi/Urdu is a plus).
  • •Hands-on and proactive, demonstrating the ability to take initiative and drive projects forward independently.
  • •Experience coordinating events, workshops, or engagement initiatives is a plus.
Experience:OperationsPartnershipsMarketingCommunity engagement
Education:Bachelor's
Skills:CommunicationProject managementEvent coordination
Languages:EnglishArabicHindiUrdu
Tech Stack:Google WorkspaceExcel/SheetsCanva

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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