Спеціаліст з підтримки кур'єрів (Ukraine)

Delivery Hero
Ukraine
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Problem-solving","Analytical thinking","Adaptability","Learning mindset"]

Support and strengthen the local courier operations team by onboarding and training couriers, implementing processes, and optimizing strategies to attract and retain couriers. Handle daily problem-solving and courier support, manage documentation and courier agreements, and coordinate procurement of work equipment. Plan operations and provide analysis of key KPIs, while communicating with the local operations manager on process and customer support needs, using tools like Excel.

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FursaFursa
Delivery Hero
Delivery Hero
3 days ago

Спеціаліст з підтримки кур'єрів (Ukraine)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support and strengthen the local courier operations team by onboarding and training couriers, implementing processes, and optimizing strategies to attract and retain couriers. Handle daily problem-solving and courier support, manage documentation and courier agreements, and coordinate procurement of work equipment. Plan operations and provide analysis of key KPIs, while communicating with the local operations manager on process and customer support needs, using tools like Excel.
Location: Ukraine
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Data Science & Machine Learning
Seniority: Entry level

Key Responsibilities

  • •Recruit and train couriers.
  • •Implement processes and optimize strategies to attract and retain couriers.
  • •Troubleshoot and provide support to couriers in their day-to-day work.
  • •Maintain documentation and courier contracts.
  • •Manage procurement of work equipment and support brand promotion readiness; plan and analyze KPI performance and coordinate with the local operations manager.

Pay and Benefits

Perks:Health InsuranceGym MembershipRemote Work

Key Requirements

  • •Excellent communication skills and the ability to quickly solve problems.
  • •Motivation to work in a fast-growing startup environment.
  • •Analytical mindset.
  • •Proficiency with Excel.
  • •English level B1.
Skills:CommunicationProblem-solvingAnalytical thinkingAdaptabilityLearning mindset
Languages:English
Tech Stack:Excel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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