Salesforce Solution Architect - Retail/Manufacturing

NTT
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsSkills: ["Stakeholder management","Presentation","Communication","Facilitation","Mentoring"]

Lead end-to-end Salesforce solution design and architecture for Retail/Manufacturing clients, advising senior stakeholders on Marketing Cloud, Service Cloud, Sales Cloud, Loyalty Management, and Data 360 capabilities. Drive architecture alignment across workstreams, manage solution risks, and develop proposal materials including target architectures and integration roadmaps. Support governance and security best practices while mentoring teams and shaping digital transformation outcomes.

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FursaFursa
NTT
NTT
2 days ago

Salesforce Solution Architect - Retail/Manufacturing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end Salesforce solution design and architecture for Retail/Manufacturing clients, advising senior stakeholders on Marketing Cloud, Service Cloud, Sales Cloud, Loyalty Management, and Data 360 capabilities. Drive architecture alignment across workstreams, manage solution risks, and develop proposal materials including target architectures and integration roadmaps. Support governance and security best practices while mentoring teams and shaping digital transformation outcomes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as a strategic advisor and go-to Salesforce expert for key stakeholders, guiding architecture patterns and best practices for marketing platforms.
  • •Design scalable Salesforce solutions by translating business and technical requirements into target architectures leveraging Marketing Cloud, Service Cloud, Loyalty Management, Data 360, Sales Cloud, Manufacturing Cloud, and related technologies.
  • •Lead architecture alignment across multiple workstreams, coordinating with enterprise architects and overseeing technical direction for major implementations.
  • •Identify and mitigate solution risks, technical debt, and design assumptions; manage governance by reviewing design artifacts for completeness and compliance.
  • •Support pre-sales by developing proposals with target architectures, security strategies, integration approaches, and implementation roadmaps; mentor teams through technical knowledge-sharing.

Key Requirements

  • •15+ years of experience in consulting and architecture roles, leading digital transformations in the Retail/Manufacturing sector.
  • •Deep Salesforce platform knowledge focused on customer loyalty and engagement, including at least three of: Manufacturing Cloud, Service Cloud, Marketing Cloud, Loyalty Management, Data 360 (Data Cloud), Experience Cloud, Sales Cloud.
  • •Experience translating complex business and technical requirements into scalable solution architectures with clear recommendations and trade-offs.
  • •Knowledge of Salesforce integration patterns (APIs, Platform Events) and best practices for secure, scalable integrations, with exposure to MuleSoft Integration Architecture highly desirable.
  • •Relevant Salesforce certifications; Salesforce architecture certifications such as Salesforce Application Architect are highly desirable.
Experience:15+ yearsConsultingDigital transformationRetailManufacturing
Skills:Stakeholder managementPresentationCommunicationFacilitationMentoring
Certifications:Salesforce Application Architect
Tech Stack:SalesforceMarketing CloudService CloudLoyalty ManagementData 360Data CloudExperience CloudSales CloudManufacturing CloudMuleSoftAzure Platform ArchitectureAWSGDPRPlatform EventsAPIsAgileScrumWaterfall

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn