Customer Assistance Coordinator - Home and Roadside Assistance (m/f/d)

Serve as the first point of contact for customers needing Home assistance and support end-to-end Roadside assistance activities after the initial call. Handle customer calls in Flemish with empathy and efficiency, assess needs, coordinate Home solutions, and manage Roadside back-office workflows such as mailbox requests and eligibility checks. Maintain accurate case documentation and meet SLAs/KPIs while working with AI, machine learning, data/analytics, and cloud-based tools under data governance and compliance standards.