CSS Service Insights Analyst

HP
Vancouver
Workplace: OnsiteFull timeUSD 105,050 - 152,350 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Use SQL, Python, statistical methods, and AI-assisted analytics to uncover customer behaviors and performance trends that drive growth across the Services organization. Partner with product, data engineering, and customer engagement teams to define measurement frameworks, analytical requirements, and scalable data specifications. Build executive-ready dashboards and data stories, run and evaluate experiments (A/B and multivariate), and translate complex insights into actionable recommendations for subscriptions, retention, and monetization initiatives.

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FursaFursa
HP
HP
3 days ago

CSS Service Insights Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Use SQL, Python, statistical methods, and AI-assisted analytics to uncover customer behaviors and performance trends that drive growth across the Services organization. Partner with product, data engineering, and customer engagement teams to define measurement frameworks, analytical requirements, and scalable data specifications. Build executive-ready dashboards and data stories, run and evaluate experiments (A/B and multivariate), and translate complex insights into actionable recommendations for subscriptions, retention, and monetization initiatives.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support growth initiatives using experiment design, performance measurement, and customer insight development with AI-assisted analytical techniques.
  • •Partner with customer engagement and cross-functional business teams to identify opportunities that increase subscriptions, engagement, retention, and product purchases.
  • •Define measurement frameworks, analytical requirements, and data product specifications with data engineering teams to build scalable data assets for advanced analytics.
  • •Synthesize data from multiple sources (enterprise data warehouses, customer research, surveys, behavioral data) to form hypotheses, validate findings, and recommend actions.
  • •Create executive-ready dashboards, visualizations, and data stories; apply statistical methods and machine learning to uncover patterns and improve decision-making.
Travel: Medium travel

Pay and Benefits

Salary: USD 105,050 - 152,350 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLong TermShort TermEmployee AssistanceFlexible SpendingLife InsurancePaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s or graduate degree in Mathematics, Analytics, Data Science, Marketing, Engineering, or Economics; graduate degree preferred.
  • •7+ years of analytic work experience, with emphasis on email and in-app campaigns supporting digital products.
  • •3+ years working collaboratively with product teams.
  • •Expertise in business intelligence and analytics platforms (e.g., Power BI, Looker, ThoughtSpot, Google Analytics).
  • •Advanced SQL and proficiency in Python for analytical workflows, automation, and large-scale data analysis.
Experience:7+ yearsDigital productsEmail campaignsIn-app campaignsA/B testingMultivariate experimentsData analytics
Education:Bachelor's
Skills:CommunicationResults orientationLearning agilityDigital fluencyCustomer centricity
Tech Stack:SQLPythonPower BILookerThoughtSpotGoogle AnalyticsDatabricks SQLAmazon RedshiftA/B testingMultivariate experimentsLogistic regressionGeneralized linear modelsDecision treesClusteringFactor analysisMachine learningAI-enabled analyticsAI-assisted analytical techniques

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
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