Director, Customer Delivery & Outcomes

Ema Unlimited
Bengaluru
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 15+ yearsSkills: ["Leadership","Stakeholder management","Communication","Problem-solving","Strategic thinking"]

Senior, enterprise-focused leadership role owning a portfolio of strategic accounts end-to-end. Oversees delivery orchestration, outcomes, and commercial growth across engagements, manages cross-functional delivery teams, runs executive readouts, and drives ROI and adoption for large-scale AI-enabled programs.

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FursaFursa
Ema Unlimited
Ema Unlimited
4 months ago

Director, Customer Delivery & Outcomes

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Last checked: 5 hours agoStatus: Live

Job Summary

Senior, enterprise-focused leadership role owning a portfolio of strategic accounts end-to-end. Oversees delivery orchestration, outcomes, and commercial growth across engagements, manages cross-functional delivery teams, runs executive readouts, and drives ROI and adoption for large-scale AI-enabled programs.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Own accounts end-to-end: manage engagements, outcomes, relationships, and expansion.
  • •Be the single point of contact for the customer for delivery, quality, adoption, escalation, or expansion.
  • •Maintain a holistic view of each account’s engagement status, risk, opportunity pipeline, and quarterly priorities.
  • •Lead account planning: roadmaps, resource forecasting, risk assessment, and growth strategy.
  • •Staff and direct delivery teams across accounts and oversee delivery quality, go-live readiness, and cross-engagement dependencies.

Key Requirements

  • •15+ years in enterprise technology delivery, consulting, account management, or customer leadership.
  • •5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth.
  • •Track record managing or directing delivery teams (Engineering Leads, TPMs, consultants) assigned to their accounts.
  • •Post-go-live outcome ownership: measured ROI, tracked adoption, driven continuous improvement, and rebuilt trust after production issues.
  • •Commercial accountability: grown account revenue through outcome-driven expansion, not just retention.
Experience:15+ yearsEnterprise softwareAiSaaS
Skills:LeadershipStakeholder managementCommunicationProblem-solvingStrategic thinking
Tech Stack:APIsEnterprise integrationsAIMachine learningSaaS

Company Brief

Ema Unlimited
Builds an enterprise agentic AI platform (Ema) that creates AI employees to automate complex workflows across customer support, HR, finance and other functions, with a focus on security, compliance, and model fusion for high accuracy.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 1.5
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