Service Operations Manager

Stanley Black & Decker
Hawaii
Workplace: OnsiteFull timeUSD 78,600 - 126,600 annuallyFunction: Business OperationsSkills: ["Independent work","Relationship building","Team leadership","Goal management","Customer service"]

Lead service center operations for the Tools & Outdoor team, driving local brand growth through field resources, distributor/end-user partnerships, and PSD process execution. Manage a team of customer service and repair professionals, oversee inventory/materials, budgets, and profitability, and communicate opportunities and trends to management and marketing. Ensure outstanding customer service, promote PSD programs, and meet EHS goals while traveling locally 10–20%.

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Stanley Black & Decker
Stanley Black & Decker
13 hours ago

Service Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead service center operations for the Tools & Outdoor team, driving local brand growth through field resources, distributor/end-user partnerships, and PSD process execution. Manage a team of customer service and repair professionals, oversee inventory/materials, budgets, and profitability, and communicate opportunities and trends to management and marketing. Ensure outstanding customer service, promote PSD programs, and meet EHS goals while traveling locally 10–20%.
Location: Hawaii
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and execute strategic business plans to drive local brand growth using marketing programs and field resources.
  • •Lead a team of customer service and repair professionals to achieve service center sales and profitability results.
  • •Implement and maintain Product Service Division (PSD) processes for controlling inventories, materials, facilities, equipment, monies, expenditures, billing, and related operations.
  • •Manage operational budgets and communicate opportunities, issues, and trends to management and marketing.
  • •Promote PSD and Stanley Black & Decker programs to customers, distributors, and end users; build distributor relationships and deliver outstanding customer service.
Travel: Medium travel

Pay and Benefits

Salary: USD 78,600 - 126,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalLifeVisionWellness StipendDisability401kPaid Leave

Key Requirements

  • •Ability to work independently to achieve results and maintain day-to-day center operations.
  • •Excellent skills in Microsoft applications (Excel, PowerPoint, Word, Outlook); SAP experience is a plus.
  • •Ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality.
  • •Strong motivation to thrive on challenges and exceed targets.
  • •Ability to build, cultivate, and maintain strong relationships.
Skills:Independent workRelationship buildingTeam leadershipGoal managementCustomer service
Tech Stack:Microsoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft OutlookSAP

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website