Customer Experience Banker-(Benton Harbor, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Sales","Communication","Presentation"]

Serve as a financial concierge for walk-in branch customers, helping retain and grow consumer and business relationships. Proactively identify customer goals, educate customers on deposit products, recommend appropriate banking services, and process transactions accurately while balancing daily. Resolve customer issues, follow a disciplined sales and follow-up approach to source referrals, and refer customers to other bank areas to deepen partnerships—while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker-(Benton Harbor, MI)

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in branch customers, helping retain and grow consumer and business relationships. Proactively identify customer goals, educate customers on deposit products, recommend appropriate banking services, and process transactions accurately while balancing daily. Resolve customer issues, follow a disciplined sales and follow-up approach to source referrals, and refer customers to other bank areas to deepen partnerships—while adhering to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and process transactions accurately and efficiently.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, outbound calling, and referral sourcing.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures while balancing daily transactions.

Key Requirements

  • •High School Diploma or GED with at least 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Ability to provide customer service while demonstrating sales, relationship management, communication, and presentation skills.
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceRelationship managementSalesCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn