Guest Services - Citizens House of Blues Boston

Live Nation Entertainment
Boston
Workplace: OnsitePart timeUSD 16 - 20 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Teamwork","Communication"]

Provide front-of-house guest support at House of Blues Boston events by welcoming guests, communicating venue policies, and proactively ensuring an exceptional experience. Serve as a primary point of contact for guest concerns and questions related to upgrades, tour merchandise, and ADA accommodations. Assist with directing lines, reporting maintenance/cleaning issues, supporting staffing during peak times, and helping with setup/breakdown while following safety and security protocols.

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Live Nation Entertainment
Live Nation Entertainment
1 month ago

Guest Services - Citizens House of Blues Boston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide front-of-house guest support at House of Blues Boston events by welcoming guests, communicating venue policies, and proactively ensuring an exceptional experience. Serve as a primary point of contact for guest concerns and questions related to upgrades, tour merchandise, and ADA accommodations. Assist with directing lines, reporting maintenance/cleaning issues, supporting staffing during peak times, and helping with setup/breakdown while following safety and security protocols.
Location: Boston
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests as they enter and exit the venue and communicate venue policies and procedures.
  • •Proactively ensure guests have an exceptional experience and act as a helpful customer-facing staff member for questions about the venue, upgrades, tour merchandise, and ADA accommodations.
  • •Direct restroom and coat check lines to shorten guest waiting times and be the primary point of contact for resolving guest concerns.
  • •Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty.
  • •Report maintenance and cleaning issues and assist other departments with setup/breakdown and staffing support during peak/break times.

Pay and Benefits

Salary: USD 16 - 20 hourly

Key Requirements

  • •High school diploma or equivalent.
  • •Ability to work nights and weekends.
  • •At least 2 years of customer service experience.
  • •Flexible schedule.
  • •Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
Experience:2+ years
Education:High School
Skills:TeamworkCommunication

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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