Senior Manager, Renewals

1Password
Canada, United States, Toronto
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Cross-functional collaboration","Negotiation"]

Lead the global renewals function to protect and grow recurring revenue, owning the renewals operating model, forecast, and retention outcomes. Manage renewal managers across regions, establish repeatable renewal standards and playbooks, and coach teams through deal reviews and performance management. Partner with GTM leaders across Customer Success, Sales, RevOps, Finance, Legal, and others to resolve risk, capture expansion, and use tools like Salesforce and Gainsight to drive measurable retention results.

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FursaFursa
1Password
1Password
2 days ago

Senior Manager, Renewals

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the global renewals function to protect and grow recurring revenue, owning the renewals operating model, forecast, and retention outcomes. Manage renewal managers across regions, establish repeatable renewal standards and playbooks, and coach teams through deal reviews and performance management. Partner with GTM leaders across Customer Success, Sales, RevOps, Finance, Legal, and others to resolve risk, capture expansion, and use tools like Salesforce and Gainsight to drive measurable retention results.
Location: Canada, United States, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the global renewals function, owning the operating model, team performance, and renewal outcomes that drive retention and expansion.
  • •Manage renewal managers across regions and establish standards and systems to make the renewal motion predictable.
  • •Partner with senior GTM leaders to resolve renewal risk and capture growth opportunities across teams and functions.
  • •Develop and scale the renewals team across regions and experience levels, coaching through deal reviews and performance processes.
  • •Design and improve renewal playbooks, commercial workflows, and AI-assisted systems to increase capacity and create repeatable outcomes.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveEquity Grant

Key Requirements

  • •Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS with demonstrated ownership of retention outcomes.
  • •Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads.
  • •Lead complex renewal negotiations with enterprise customers and build repeatable renewal motions for smaller segments.
  • •Use renewal frameworks and commercial terms covering pricing, procurement, legal processes, forecasting, and retention metrics (gross/net retention, churn, renewal, expansion).
  • •Use Salesforce, Gainsight, or comparable platforms to manage customer health, risk, forecasts, and team performance.
Experience:B2B SaaSCybersecurityIdentity securityRenewalsCustomer success
Skills:LeadershipCross-functional collaborationNegotiation
Tech Stack:SalesforceGainsight

Company Brief

1Password
1Password (AgileBits Inc.) provides a password manager and identity-security platform for individuals and businesses, offering secure credential storage, sharing, and access management across devices and AI agents.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2005
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor