Customer Solution Center Consultant - Technical

HP
Costa Rica
Full timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Resolve simple technical issues involving hardware and software for internal and external customers via phone and electronic support channels. Create clear case summaries and resolutions for the Knowledge Management System (KMS), guide customers proactively to prevent repeat problems, and help meet SLA demands through collaboration. Perform root-cause analysis of outages and trends, contribute to technical excellence using relevant frameworks, and support priority projects with research and data analysis.

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FursaFursa
HP
HP
4 days ago

Customer Solution Center Consultant - Technical

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Resolve simple technical issues involving hardware and software for internal and external customers via phone and electronic support channels. Create clear case summaries and resolutions for the Knowledge Management System (KMS), guide customers proactively to prevent repeat problems, and help meet SLA demands through collaboration. Perform root-cause analysis of outages and trends, contribute to technical excellence using relevant frameworks, and support priority projects with research and data analysis.
Location: Costa Rica
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve simple technical problems involving hardware and software using proactive notification systems.
  • •Address internal/external business and end user issues via phone and electronic support channels with solutions and guidance.
  • •Document and communicate case summaries and resolutions, contributing to the Knowledge Management System (KMS).
  • •Guide customers proactively to mitigate problem occurrence and represent the organization in customer visits, conferences/trade shows, and vendor meetings.
  • •Perform root cause analysis of outages and trends, collaborate to meet SLA demands, and support projects with research and data analysis updates.

Key Requirements

  • •Resolve simple technical problems involving hardware and software for internal and external businesses and end users.
  • •Handle issues via telephone and electronic support channels and provide solutions and guidance.
  • •Contribute to Knowledge Management System (KMS) by articulating case summaries and resolutions through written and verbal communication.
  • •Have a four-year degree in any area, or related discipline, or commensurate work experience demonstrating competence.
  • •Typically have 0-2 years of work experience, preferably in remote support or telephone support involving relevant technologies and customer environments.
Education:Bachelor's
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Amazon Web Services (AWS)AutomationCustomer Relationship Management (CRM)DebuggingJava (Programming Language)LinuxOperating SystemsPython (Programming Language)Root Cause AnalysisScriptingSoftware As A Service (SaaS)SQL (Programming Language)TCP/IPUnixWorkflow Management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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