4 days ago

Partner Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Enable strategic partners to deploy and manage Zoom Contact Center solutions independently. Provide hands-on technical coaching and data-driven account monitoring to protect customer retention and drive adoption at scale. Audit and optimize partner customer account functionality, build playbooks and enablement content, and translate product updates into clear guidance. Collaborate with product, engineering, and enablement teams using partner feedback to improve the roadmap.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Enable strategic partners to deploy and manage Zoom Contact Center solutions independently.
•Support partners with ongoing post-deployment services and technical engagements focused on auditing and optimizing account functionality and adoption.
•Create technical playbooks, best-practice guides, and enablement content to close partner knowledge gaps.
•Monitor account health data to identify churn risks early and work with partners on strategic plans to increase adoption and protect renewals.
•Collaborate with product, engineering, and enablement teams to channel partner feedback into product improvements and shape the enablement roadmap.

Key Requirements

•4+ years in project engineering or technical implementation across contact center, virtual agent, or workforce engagement solutions.
•Experience from a contact center practice within a systems integrator, managed service provider, or equivalent environment.
•Apply technical knowledge of cloud contact center, cloud telephony, virtual agents, voice integration, APIs, Webhooks, and CRM platform integration.
•3+ years of customer-facing experience in a post-implementation role (e.g., technical account management, adoption, or onboarding).
•Working knowledge of compliance frameworks relevant to contact center environments, such as data protection or payment security standards.

Experience:4+ years

Skills:CoachingStakeholder communicationData analysisAdoption strategyProblem-solving

Tech Stack:Zoom Contact CenterZoom PhoneCloud contact centerCloud telephonyVirtual agentVoice integrationAPIsWebhooksCRM platform integration

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

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Zoom Video Communications

4 days ago

Partner Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Enable strategic partners to deploy and manage Zoom Contact Center solutions independently.
•Support partners with ongoing post-deployment services and technical engagements focused on auditing and optimizing account functionality and adoption.
•Create technical playbooks, best-practice guides, and enablement content to close partner knowledge gaps.
•Monitor account health data to identify churn risks early and work with partners on strategic plans to increase adoption and protect renewals.
•Collaborate with product, engineering, and enablement teams to channel partner feedback into product improvements and shape the enablement roadmap.

Key Requirements

•4+ years in project engineering or technical implementation across contact center, virtual agent, or workforce engagement solutions.
•Experience from a contact center practice within a systems integrator, managed service provider, or equivalent environment.
•Apply technical knowledge of cloud contact center, cloud telephony, virtual agents, voice integration, APIs, Webhooks, and CRM platform integration.
•3+ years of customer-facing experience in a post-implementation role (e.g., technical account management, adoption, or onboarding).
•Working knowledge of compliance frameworks relevant to contact center environments, such as data protection or payment security standards.

Experience:4+ years

Skills:CoachingStakeholder communicationData analysisAdoption strategyProblem-solving

Tech Stack:Zoom Contact CenterZoom PhoneCloud contact centerCloud telephonyVirtual agentVoice integrationAPIsWebhooksCRM platform integration

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn