Process Manager, Associate - Hybrid

Discover Financial
Plano
Workplace: HybridFull timeUSD 66,700 - 76,100 annuallyFunction: Communications, PR & CommunityExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Adaptability","Ability to influence","Team collaboration"]

Own and improve business processes within the Change Management Team in Empowering Dealer Success. Draft and revise work instructions, measure process effectiveness using process data, and drive continuous, repeatable improvements. Collaborate on cross-functional initiatives, guide Ops Readiness forums and communications, and run weekly meetings so operations agents can share process and policy enhancements. Curate operations training materials, job aids, and related updates to ensure consistent execution.

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FursaFursa
Discover Financial
Discover Financial
5 days ago

Process Manager, Associate - Hybrid

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and improve business processes within the Change Management Team in Empowering Dealer Success. Draft and revise work instructions, measure process effectiveness using process data, and drive continuous, repeatable improvements. Collaborate on cross-functional initiatives, guide Ops Readiness forums and communications, and run weekly meetings so operations agents can share process and policy enhancements. Curate operations training materials, job aids, and related updates to ensure consistent execution.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Draft, test, and revise work instructions; obtain relevant approvals and ensure regular reviews.
  • •Collect, analyze, and measure process data to create sustainable, repeatable, quantifiable business practices and procedures.
  • •Understand best practices and drive well-managed processes across the organization.
  • •Collaborate with teammates on cross-functional initiatives and contribute to process improvement efforts.
  • •Attend Ops Readiness forums, review communications, and drive weekly meetings to support Ops agents’ process/policy enhancements.

Pay and Benefits

Salary: USD 66,700 - 76,100 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of experience in Process Management, Project Management, or Relationship Management.
  • •At least 3 years of experience using Microsoft Office or Google Suite.
  • •At least 2 years of experience in presenting to senior management.
  • •At least 2 years of experience working in the auto finance industry.
Experience:1+ yearsAuto finance
Education:High School
Skills:CommunicationAttention to detailAdaptabilityAbility to influenceTeam collaboration
Tech Stack:Microsoft OfficeGoogle Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn