USAA

4 days ago

AVP, Technology Observability Platforms

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Define and execute an enterprise observability strategy and operating model, owning observability platforms, event management, and operational intelligence. Lead adoption of observability standards and instrumentation to improve service availability, alert quality, and incident responsiveness. Partner with Infrastructure Engineering, Cybersecurity, and Application Development to strengthen resiliency. Build self-service capabilities, dashboards, and outcome-based metrics that enhance operational visibility, risk management, engineering onboarding, and productivity.

Location: San Antonio

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Director level

Key Responsibilities

•Drive adoption of observability standards, tooling, and instrumentation practices across the technology organization.
•Establish observability capabilities to enable early detection and prevention of service degradation and reduce customer/business impact.
•Lead strategic partnerships with Infrastructure Engineering, Cybersecurity, Application Development, and technology vendors to improve availability and resiliency.
•Improve incident quality and operational responsiveness by ensuring observability supports rapid identification of disruptions, performance degradation, and operational risks.
•Serve as senior enterprise observability authority—shaping strategy, architecture decisions, and operational excellence initiatives; build and lead the team responsible for functional execution.

Pay and Benefits

Salary: USD 195,230 - 351,410

Schedule:4-Day Week

Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

•Bachelor's degree; or 4 years of relevant education and/or experience.
•10+ years of progressive technology leadership in observability, site reliability engineering, operations engineering, technology infrastructure, or related disciplines.
•6 years of people leadership experience building and developing high-performing teams.
•Proven success establishing enterprise observability programs and operating models in complex, highly regulated environments.
•Deep understanding of telemetry architectures (metrics, logs, traces, events, synthetic monitoring, digital experience monitoring, operational analytics).

Experience:ObservabilitySite reliability engineeringTechnology leadershipTechnology infrastructureReliability engineering

Education:Bachelor's

Skills:LeadershipCross-functional influenceContinuous improvementAutomation mindset

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn

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USAA

4 days ago

AVP, Technology Observability Platforms

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: San Antonio

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Director level

Key Responsibilities

•Drive adoption of observability standards, tooling, and instrumentation practices across the technology organization.
•Establish observability capabilities to enable early detection and prevention of service degradation and reduce customer/business impact.
•Lead strategic partnerships with Infrastructure Engineering, Cybersecurity, Application Development, and technology vendors to improve availability and resiliency.
•Improve incident quality and operational responsiveness by ensuring observability supports rapid identification of disruptions, performance degradation, and operational risks.
•Serve as senior enterprise observability authority—shaping strategy, architecture decisions, and operational excellence initiatives; build and lead the team responsible for functional execution.

Pay and Benefits

Salary: USD 195,230 - 351,410

Schedule:4-Day Week

Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

•Bachelor's degree; or 4 years of relevant education and/or experience.
•10+ years of progressive technology leadership in observability, site reliability engineering, operations engineering, technology infrastructure, or related disciplines.
•6 years of people leadership experience building and developing high-performing teams.
•Proven success establishing enterprise observability programs and operating models in complex, highly regulated environments.
•Deep understanding of telemetry architectures (metrics, logs, traces, events, synthetic monitoring, digital experience monitoring, operational analytics).

Experience:ObservabilitySite reliability engineeringTechnology leadershipTechnology infrastructureReliability engineering

Education:Bachelor's

Skills:LeadershipCross-functional influenceContinuous improvementAutomation mindset

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn