Support Specialist (Guatemala)

Yango
Guatemala
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Conflict management","Customer-focused"]

Support customers by responding to inquiries via phone, email, and chat, and making outbound proactive calls to customers and partners. Share feature requests and effective workarounds internally, while collecting customer feedback and turning it into insights for product, sales, and marketing teams. This is a remote role for Guatemala, suited to someone who enjoys helping people, communicates clearly in Spanish and English, and handles problems and conflicts calmly.

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FursaFursa
Yango
Yango
2 days ago

Support Specialist (Guatemala)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support customers by responding to inquiries via phone, email, and chat, and making outbound proactive calls to customers and partners. Share feature requests and effective workarounds internally, while collecting customer feedback and turning it into insights for product, sales, and marketing teams. This is a remote role for Guatemala, suited to someone who enjoys helping people, communicates clearly in Spanish and English, and handles problems and conflicts calmly.
Location: Guatemala
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer queries in a timely and accurate manner by phone, email, and chat.
  • •Make outbound and proactive calls to customers and partners.
  • •Share feature requests and effective workarounds with team members.
  • •Gather customer feedback and share insights with product, sales, and marketing teams.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Experience in customer service (preferred).
  • •Strong written and verbal communication skills in Spanish and English.
  • •Good problem-solving skills and conflict-management skills.
  • •Ability to respond to customers timely and accurately by phone, email, and chat.
  • •Passion for helping and communicating with people.
Skills:CommunicationProblem-solvingConflict managementCustomer-focused
Languages:SpanishEnglish

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn