Customer Assistance Representative Part Time (Orlando, FL, US)

American Airlines Group
Orlando
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety compliance","Problem-solving","Punctuality"]

Interact with customers at the airport ticket area by greeting them, monitoring counter compliance, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues in coordination with IT, verify carry-on and travel-document compliance, and support checked-baggage transactions and self-tag activation. Provide directions and gate information, assist special situations like unaccompanied minors and non-ambulatory customers, and adhere to FAA/DOT/TSA and company policies.

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FursaFursa
American Airlines Group
American Airlines Group
14 hours ago

Customer Assistance Representative Part Time (Orlando, FL, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Interact with customers at the airport ticket area by greeting them, monitoring counter compliance, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues in coordination with IT, verify carry-on and travel-document compliance, and support checked-baggage transactions and self-tag activation. Provide directions and gate information, assist special situations like unaccompanied minors and non-ambulatory customers, and adhere to FAA/DOT/TSA and company policies.
Location: Orlando
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues with IT involvement when needed.
  • •Verify carry-on baggage compliance and verify/clear travel documents (e.g., passports/visas) using the Timatic database in the kiosk.
  • •Process checked baggage tasks such as self-tagging, verifying weight, completing credit card transactions, and accepting/activating self-tagged baggage.
  • •Provide customer support at the ticket counter and gate, including queuing lines, paging activities (where applicable), assisting unaccompanied minors and non-ambulatory customers, and providing directions/gate information.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, speak and understand English fluently.
  • •Must be authorized to work in the U.S.
  • •Must be able to complete pre-employment drug screen and comprehensive background checks/fingerprinting for airport access, including FAA criminal background checks if applicable.
Education:High School
Skills:Customer serviceCommunicationAttention to safety complianceProblem-solvingPunctuality
Licenses:Driver’s license
Languages:English
Tech Stack:SabreTimaticSelf-service kiosksKiosk technologyPassenger service systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn