Operations Enablement Lead

Affirm
Canada
Workplace: RemoteFull timeCAD 101,000 - 151,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Influence","Communication","Data-driven","Change management"]

Lead scalable, compliant servicing operations by setting operational readiness vision and driving cross-functional program roadmaps aligned to KPIs, OKRs, timelines, and budgets. Own enterprise enablement initiatives including transformation programs (Lean Six Sigma, change management), knowledge management (SOPs, job aids, AI-enabled tools), and learning/training strategy. Partner with Product, Engineering, Operations, Compliance, and external vendors to translate technical concepts into durable resources for human and AI agents.

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FursaFursa
Affirm
Affirm
3 days ago

Operations Enablement Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead scalable, compliant servicing operations by setting operational readiness vision and driving cross-functional program roadmaps aligned to KPIs, OKRs, timelines, and budgets. Own enterprise enablement initiatives including transformation programs (Lean Six Sigma, change management), knowledge management (SOPs, job aids, AI-enabled tools), and learning/training strategy. Partner with Product, Engineering, Operations, Compliance, and external vendors to translate technical concepts into durable resources for human and AI agents.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own complex cross-functional program performance aligned to servicing strategy, OKRs, and long-term business priorities.
  • •Define and execute servicing strategy through program roadmaps and execution plans, tracking KPIs, timelines, and budgets.
  • •Drive transformation initiatives using Lean Six Sigma, change management, and data-driven methodologies to improve efficiency, compliance, and customer satisfaction.
  • •Architect and evolve knowledge management and training resources (SOPs, job aids, learning platforms, AI-enabled knowledge tools) for human and AI agents.
  • •Plan, coordinate, document, manage change, and measure operational readiness for global rollouts and regulatory/product change readiness, using metrics and feedback loops.
Travel: Medium travel

Pay and Benefits

Salary: CAD 101,000 - 151,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquity

Key Requirements

  • •5+ years of experience in program management or product operations in large-scale or global operations.
  • •Proven track record setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
  • •Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci preferred).
  • •Experience implementing and scaling knowledge management and training using systems such as Salesforce, Confluence, or LMS platforms (and/or AI-driven knowledge tools).
  • •Strong communication and influence skills, with an analytical, data-driven mindset for measurable outcomes in regulated environments.
Experience:5+ yearsFintechFinancial servicesConsumer lendingRegulated industries
Skills:LeadershipInfluenceCommunicationData-drivenChange management
Certifications:Black BeltPMPProsci
Tech Stack:Lean Six SigmaLeanSix SigmaPMPProsciSalesforceConfluenceLMSAI-enabled knowledge toolsDashboardsMetrics

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn