Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound sales for telecom products and services, engaging prospective and existing Canada-based customers through high-volume calling. Understand customer needs, recommend tailored plans, and handle objections to achieve daily, weekly, and monthly targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver a strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Drive outbound sales for telecom products and services, engaging prospective and existing Canada-based customers through high-volume calling. Understand customer needs, recommend tailored plans, and handle objections to achieve daily, weekly, and monthly targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver a strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •2–4 years of experience (freshers welcome) with a sales or BPO background preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Demonstrated sales mindset with persuasive ability.
  • •Active listening, customer empathy, and the ability to handle rejection.
  • •Basic system/CRM handling and comfort with process/script compliance.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn