Netzwerktechniker (L1) (m/w/d) | Gaggenau

NTT
Germany
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Planning","Positive attitude"]

Provide first-line support for customer network and IT services by investigating and resolving assigned incidents and service requests while ensuring SLA compliance. Perform approved requests and maintenance activities such as patching and configuration changes, run performance measurements to optimize infrastructure, update knowledge articles and the CMDB, and escalate incidents when needed. Coordinate handovers for service continuity and may support project work as required.

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NTT
NTT
1 month ago

Netzwerktechniker (L1) (m/w/d) | Gaggenau

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Provide first-line support for customer network and IT services by investigating and resolving assigned incidents and service requests while ensuring SLA compliance. Perform approved requests and maintenance activities such as patching and configuration changes, run performance measurements to optimize infrastructure, update knowledge articles and the CMDB, and escalate incidents when needed. Coordinate handovers for service continuity and may support project work as required.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Investigate assigned first-line incidents and identify the root cause of incidents and problems.
  • •Fulfill approved requests according to agreed procedures.
  • •Execute approved maintenance activities including patching and configuration changes.
  • •Measure performance and optimize infrastructure according to specifications.
  • •Follow handover procedures for shift changes to ensure service continuity, and escalate incidents when necessary.

Pay and Benefits

Perks:PensionEmployee DiscountsAccident InsurancePaid LeaveAnnual BonusOn-call Pay

Key Requirements

  • •First experience troubleshooting and providing on-site support for network/data center/system/monitoring services within an ICT organization (mid-sized to large).
  • •Basic knowledge of supported technical areas such as networks, data centers, and wireless.
  • •Experience using ticketing systems and documenting test and solution steps in tickets.
  • •Knowledge of structured cabling and network technology (Cisco, Aruba) plus installation, racking, patching, and configuration.
  • •Fluent German and English (at least Berlitz Level B2).
Experience:ICTNetworkingData centers
Skills:CommunicationPlanningPositive attitude
Certifications:Cisco CCNA
Languages:GermanEnglish
Tech Stack:CiscoArubaMS OfficeExcelVisioWordPowerPointOutlookCMDBTicketing systemsPatchingConfigurationRackingStructured cabling

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn