Netzwerktechniker (L1) (m/w/d) | Gaggenau

Provide first-line support for customer network and IT services by investigating and resolving assigned incidents and service requests while ensuring SLA compliance. Perform approved requests and maintenance activities such as patching and configuration changes, run performance measurements to optimize infrastructure, update knowledge articles and the CMDB, and escalate incidents when needed. Coordinate handovers for service continuity and may support project work as required.