Business Process Owner I – Life Claims Experience

USAA
San Antonio
Workplace: HybridFull timeUSD 77,120 - 138,810Function: Insurance & ActuarialEducation: bachelorsSkills: ["Communication","Issue management","Problem-solving"]

Own and enhance the death claim experience for Life Company’s Claims department by planning, designing, testing, and implementing moderately complex to complex business process improvements. Define process objectives, business rules, performance requirements, risks and controls, and manage interactions across dependent processes to reduce failures and redundancies. Use reporting, data, analytics, and communication plans to monitor KPIs/KRIs and align internal stakeholders with customers while driving continuous process improvement.

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FursaFursa
USAA
USAA
3 days ago

Business Process Owner I – Life Claims Experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and enhance the death claim experience for Life Company’s Claims department by planning, designing, testing, and implementing moderately complex to complex business process improvements. Define process objectives, business rules, performance requirements, risks and controls, and manage interactions across dependent processes to reduce failures and redundancies. Use reporting, data, analytics, and communication plans to monitor KPIs/KRIs and align internal stakeholders with customers while driving continuous process improvement.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Plan, direct, and coordinate activities to define, evaluate, design, test, and implement business processes that improve customer outcomes.
  • •Develop, sustain, and manage business processes, including monitoring process health via control limits and KPIs.
  • •Identify, own, execute, and enhance controls to mitigate operational and compliance risks for owned processes.
  • •Lead solution development by building business cases/benefits substantiation and driving business requirements for process improvement initiatives.
  • •Use reporting, data, and analytics to measure process/project performance, adjust operations, and inform key stakeholders; stay current on emerging technologies for continuous improvement.

Pay and Benefits

Salary: USD 77,120 - 138,810
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental BenefitsAdoption AssistanceWellness Stipend

Key Requirements

  • •Bachelor’s degree OR 4 years of relevant education and/or experience.
  • •4 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
  • •Experience applying quality management, process improvement, and problem-solving tools and methodologies.
  • •Hands-on experience with process mapping and modeling and creating/validating process documentation.
  • •Understanding and application of process management standards/policies, plus knowledge of applicable regulations and risk management practices.
Education:Bachelor's
Skills:CommunicationIssue managementProblem-solving
Tech Stack:ServiceNowData analyticsProcess mapping

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn