Senior Customer Success Manager, Enterprise

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Logical thinking","Data analysis","Detail-oriented","Resilience"]

Own customer success for enterprise merchants in cross-border payments, driving growth targets and maintaining deep relationships with key accounts. Monitor and follow up on daily transaction operations, resolve client issues across pricing, KYC/KYB, and transaction monitoring, and keep teams informed on operational status, risk, and compliance needs. Partner with Product and R&D to analyze market information, optimize solutions, and identify new opportunities through data-driven support and feedback.

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Airwallex
Airwallex
19 hours ago

Senior Customer Success Manager, Enterprise

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Last checked: 13 hours agoStatus: Live

Job Summary

Own customer success for enterprise merchants in cross-border payments, driving growth targets and maintaining deep relationships with key accounts. Monitor and follow up on daily transaction operations, resolve client issues across pricing, KYC/KYB, and transaction monitoring, and keep teams informed on operational status, risk, and compliance needs. Partner with Product and R&D to analyze market information, optimize solutions, and identify new opportunities through data-driven support and feedback.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Achieve growth targets for cross-border payment business and take responsibility for in-depth maintenance of cross-border market clients.
  • •Regularly follow up on merchants’ daily cross-border payment transactions and report on merchants’ operational status.
  • •Resolve client issues including pricing configuration, KYC/KYB, and transaction monitoring.
  • •Provide expert support in data analysis and optimization to promote clients’ business development and growth.
  • •Maintain client relationships, explore new business opportunities, and collaborate with product/R&D to analyze market information and provide timely feedback.

Key Requirements

  • •3–5 years of relevant industry experience, with preference for experience serving large enterprises.
  • •Strong communication skills, logical thinking, and a detail-oriented, results-driven approach.
  • •Business acumen to proactively identify client needs, pain points, and opportunities.
  • •Strong capabilities in information and data collection, data analysis, and data sensitivity.
  • •Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.
Experience:3-5 yearsEnterpriseCross-border paymentsKYC/KYBRisk & compliance
Skills:CommunicationLogical thinkingData analysisDetail-orientedResilience

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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