Cardata

4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

We are seeking a Senior Customer Success Manager to own strategic accounts, drive adoption and expansion, and lead executive-level conversations in a fast-paced SaaS environment. You’ll orchestrate onboarding, renewals, and cross-functional collaboration to deliver measurable value, strengthen customer loyalty, and position Cardata as a strategic partner across North American customers.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
•Lead consultative onboarding and successful program implementations, ensuring Executive alignment and using established playbooks and processes.
•Drive revenue growth across your portfolio through increased adoption, program optimization, and successful renewals.
•Monitor engagement, program performance, and usage trends to ensure customers are realizing value from their program.
•Identify and drive opportunities to expand Cardata programs within existing accounts based on customer goals, usage insights, and organizational changes.

Travel: Low travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionLearning Budget

Key Requirements

•3-5 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS.
•Proven success managing mid-to-large enterprise accounts with multiple stakeholders.
•Demonstrated track record of driving retention, adoption, and expansion across a diverse portfolio.
•Comfortable leading executive-level conversations and influencing decision-making.
•Experience leading customer conversations, including business reviews, strategic planning sessions, renewals and expansions.

Experience:3-5 yearsSaasCustomer successEnterprise accounts

Skills:CommunicationNegotiationAnalyticalCollaborationLeadership

Languages:English

Company Brief

Cardata

Provides a fleet data and management platform offering vehicle telematics, reporting, and operational insights to help businesses optimize fleet performance, reduce costs, and improve maintenance and fuel management.

Industry: Supply Chain Technology

Website

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Cardata

4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
•Lead consultative onboarding and successful program implementations, ensuring Executive alignment and using established playbooks and processes.
•Drive revenue growth across your portfolio through increased adoption, program optimization, and successful renewals.
•Monitor engagement, program performance, and usage trends to ensure customers are realizing value from their program.
•Identify and drive opportunities to expand Cardata programs within existing accounts based on customer goals, usage insights, and organizational changes.

Travel: Low travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionLearning Budget

Key Requirements

•3-5 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS.
•Proven success managing mid-to-large enterprise accounts with multiple stakeholders.
•Demonstrated track record of driving retention, adoption, and expansion across a diverse portfolio.
•Comfortable leading executive-level conversations and influencing decision-making.
•Experience leading customer conversations, including business reviews, strategic planning sessions, renewals and expansions.

Experience:3-5 yearsSaasCustomer successEnterprise accounts

Skills:CommunicationNegotiationAnalyticalCollaborationLeadership

Languages:English

Company Brief

Cardata

Industry: Supply Chain Technology

Website