Customer Operations Specialist (Warranty Services)

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Customer-focused","Organizational skills","Case ownership"]

Manage inbound and outbound warranty inquiries for customers, dealers, and workshops within Allianz Partners’ Motor Extended Warranty and MDDR operations. Handle warranty coverage and claim status questions, coordinate escalations and follow-ups, and ensure timely case resolution. Maintain accurate records in internal systems, support claims administration and document review, and monitor pending cases while driving compliance and continuous process improvement.

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FursaFursa
Allianz
Allianz
1 day ago

Customer Operations Specialist (Warranty Services)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage inbound and outbound warranty inquiries for customers, dealers, and workshops within Allianz Partners’ Motor Extended Warranty and MDDR operations. Handle warranty coverage and claim status questions, coordinate escalations and follow-ups, and ensure timely case resolution. Maintain accurate records in internal systems, support claims administration and document review, and monitor pending cases while driving compliance and continuous process improvement.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound and outbound calls from customers, dealers, workshops, and business partners in a professional and timely manner.
  • •Respond to warranty coverage enquiries, claim status, policy benefits, and operational processes.
  • •Coordinate and follow up on customer requests, complaints, and case escalations to ensure timely resolution.
  • •Maintain accurate records and updates within internal systems and databases.
  • •Support claims administration, document review, case registration, information gathering, and monitor pending cases to ensure timely closure and customer updates.

Pay and Benefits

Perks:Health InsuranceAnnual LeavePublic Holiday

Key Requirements

  • •Minimum 3 years of experience in customer service, call centre operations, claims administration, or a related function.
  • •Experience in insurance, warranty, automotive, assistance, or service operations is an advantage.
  • •Strong communication skills to interact effectively with customers, dealers, and internal stakeholders.
  • •Customer-focused mindset with strong problem-solving skills and case ownership.
  • •Proficient in Microsoft Office and comfortable handling both telephone and administrative responsibilities in a fast-paced environment.
Experience:InsuranceWarrantyAutomotiveCall centre operationsClaims administration
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-focusedOrganizational skillsCase ownership
Tech Stack:Microsoft OfficeCRM systemsAutomated case management toolsAI-powered toolsInternal systemsDatabases

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn