Twilio

2 months ago

Staff Product Manager - Enterprise AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the strategy and execution for AI-powered solutions across GTM and Corporate Functions, building intelligent agents, automation workflows, and operational tools that transform how Twilio works—from Sales and Support to Finance, Legal, and HR. Collaborate with Engineering, Data Science, and AI/ML teams to deliver a cohesive Enterprise AI platform with measurable business impact and cross-functional adoption.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define and execute the product roadmap for Enterprise AI spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements.
•Lead cross-functional product development across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy.
•Build AI-powered solutions across Sales, Support, and Operations functions that drive measurable GTM improvements, including sales productivity tools, support automation, and compliance/risk operations.
•Develop AI-powered solutions across Finance, Legal, and HR functions that transform operational efficiency, including financial automation, contract management, and HR automation.
•Collaborate with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across use cases.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceTime OffParental Leave401k

Key Requirements

•7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)
•Deep understanding of at least two domains among sales workflows/CRM, customer support operations, compliance/risk operations, financial operations/ERP, legal operations/contract lifecycle management, and HR/HCM systems
•Proven ability to build products that serve diverse user personas within a unified platform strategy
•Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
•Proficiency with SQL and ability to extract, analyze, and interpret data to inform product decisions

Experience:Enterprise AIAISaaS

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipCollaborationProblem-solving

Languages:English

Tech Stack:SQLAIMLLLMMulti-agentSalesforceZendeskWorkdayNetSuiteDocuSignCRMCase deflection

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

2 months ago

Staff Product Manager - Enterprise AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define and execute the product roadmap for Enterprise AI spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements.
•Lead cross-functional product development across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy.
•Build AI-powered solutions across Sales, Support, and Operations functions that drive measurable GTM improvements, including sales productivity tools, support automation, and compliance/risk operations.
•Develop AI-powered solutions across Finance, Legal, and HR functions that transform operational efficiency, including financial automation, contract management, and HR automation.
•Collaborate with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across use cases.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceTime OffParental Leave401k

Key Requirements

•7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)
•Deep understanding of at least two domains among sales workflows/CRM, customer support operations, compliance/risk operations, financial operations/ERP, legal operations/contract lifecycle management, and HR/HCM systems
•Proven ability to build products that serve diverse user personas within a unified platform strategy
•Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
•Proficiency with SQL and ability to extract, analyze, and interpret data to inform product decisions

Experience:Enterprise AIAISaaS

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipCollaborationProblem-solving

Languages:English

Tech Stack:SQLAIMLLLMMulti-agentSalesforceZendeskWorkdayNetSuiteDocuSignCRMCase deflection

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn