Customer Business Operations Specialist III

Applied Materials
Santa Clara, Austin
Workplace: OnsiteFull timeUSD 92,000 - 126,500 annuallyFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: bachelorsSkills: ["Communication","Organizational","Coordination","Problem-solving","Customer service"]

Support strategic customer accounts across North America and Europe by coordinating customer demand planning, delivery execution, and contract administration. Work with Sales, WWOPS, Finance, Order Management, and other teams to ensure customer commitments are met, delivery and revenue risks are identified, and operational processes run effectively. Analyze customer and operational data, manage issue escalation, and contribute to continuous improvement through better reporting, tools, and process adoption.

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Applied Materials
Applied Materials
1 month ago

Customer Business Operations Specialist III

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Last checked: 20 hours agoStatus: Live

Job Summary

Support strategic customer accounts across North America and Europe by coordinating customer demand planning, delivery execution, and contract administration. Work with Sales, WWOPS, Finance, Order Management, and other teams to ensure customer commitments are met, delivery and revenue risks are identified, and operational processes run effectively. Analyze customer and operational data, manage issue escalation, and contribute to continuous improvement through better reporting, tools, and process adoption.
Location: Santa Clara, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support customer demand planning and delivery management for assigned accounts, coordinating with Sales, Business Management, WWOPS, and Order Management to meet customer delivery commitments.
  • •Monitor demand changes and forecast updates, communicate operational impacts, and assist with execution of large or complex orders.
  • •Identify and escalate delivery, operational, contractual, and revenue-related risks; support issue resolution and mitigation planning.
  • •Execute customer agreements and enhanced terms/entitlements by coordinating with Legal, Trade, Finance, Tax, Treasury, and Order Management while maintaining accurate business documentation.
  • •Gather and analyze customer/operational data to produce reports, performance metrics, and status updates; participate in process improvement initiatives and tool adoption.
Travel: Low travel

Pay and Benefits

Salary: USD 92,000 - 126,500 annually

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •Typically 4–7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
  • •Experience supporting customer-facing operational processes in a cross-functional business environment.
  • •Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes.
  • •Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.
Experience:4-7 years
Education:Bachelor's
Skills:CommunicationOrganizationalCoordinationProblem-solvingCustomer service
Tech Stack:SAPERPMicrosoft Excel

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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